Experience

Monarch Recovery Management, Inc.

• United States
• Financial Services
• 1 - 100 Employee

• Training and Development Manager

  • Jun 2018 - Present

  High energy thought leader, coach, and developer of small to a large group of collection professionals to drive revenue. Manage and push others to be the best version of themselves utilizing outside-the-box thinking. Specializing in agent development and negotiation management and team building. Creating the most efficient ways to maximize efficiencies and reduce losses. High energy thought leader, coach, and developer of small to a large group of collection professionals to drive revenue. Manage and push others to be the best version of themselves utilizing outside-the-box thinking. Specializing in agent development and negotiation management and team building. Creating the most efficient ways to maximize efficiencies and reduce losses.



Stream (Stream Energy)

• United States
• Utilities
• 400 - 500 Employee

• Regional Director

  • Nov 2018 - Present



Par Funding

• United States
• Financial Services
• 1 - 100 Employee

• Director of Collections

  • Jan 2018 - Feb 2018

  Headed a B2B collection department that recovered merchant cash advances. Created new strategies and innovated them to increase revenues and enhance current policies. Trained and mentored team members to ensure best practices. Headed a B2B collection department that recovered merchant cash advances. Created new strategies and innovated them to increase revenues and enhance current policies. Trained and mentored team members to ensure best practices.



Capital Accounts LLC

• Bensalem Pa

• Call Center Site Manager

  • Dec 2012 - Dec 2017

  Tasked with overall performance of the branch managing operations & finance functions. Implemented a training program that reduced employee turnover by 50% and increased employee morale while maximizing revenues. Orchestrated a new KPI model that is used universally to troubleshoot technological issues Spearheaded a team of 20 employees that lead to increased revenues . Delegated collection initiatives with the team. Mentored and developed associates and fellow management. Organized a strengths base approach to managing, provided feedback and suggestions during and after calls. Show less



Tate and Kirlin Associates

• Collection Portfolio Manager

  • Jan 2004 - Dec 2012

  A nationwide provider of accounts receivable management services that specializes in third party collection of delinquent consumer receivables in bank, commercial, retail, government, utilities, medical and telecommunications vertical. A nationwide provider of accounts receivable management services that specializes in third party collection of delinquent consumer receivables in bank, commercial, retail, government, utilities, medical and telecommunications vertical.



Internal Revenue Service

• United States
• Government Administration
• 700 & Above Employee

• Tax Examiner

  • Apr 2001 - Jan 2003

  Performed regulated steps of the IRM and analyzed and edited documents to perfect them for entry into the application’s database. Closely followed these instructions using best in practice procedures, rules and techniques as current code and edit operations. Reviewed work received for code and edit as part of a major case file. Each case file was comprised of Forms 1040/1040A, and the schedules and forms attached to it. Forms for transcription were identified, counted for use on the NRP IMF Edit Sheet, and then analyzed and perfected. Utilized complex math calculations for selected lines on Schedules C/C-EZ, D, F, and Forms 2106/2106-EZ. Show less