Keith Sihvonen

Strategic Customer Success Manager, Enterprise Accounts at Jitterbit
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Contact Information
us****@****om
(386) 825-5501
Location
New Braunfels, Texas, United States, US

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Jennifer Nasto☀️

Keith is a wealth of knowledge and resource for all things insurance. His willingness to help fellow colleagues on best practices with our tools to help drive adoption was something that stood out to me when I first started at Zywave. He was my biggest cheerleader last year and and all around great teammate!

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Credentials

  • General Lines - Property and Casualty
    Texas Department of Insurance
    Oct, 2014
    - Nov, 2024
  • General lines - Life, Accident, Health & HMO
    Texas Department of Insurance
    Oct, 2010
    - Nov, 2024
  • Certified Customer Success Manager (CCSM) Level 1
    SuccessHACKER
    Apr, 2022
    - Nov, 2024

Experience

  • Jitterbit
    • United States
    • Software Development
    • 200 - 300 Employee
    • Strategic Customer Success Manager, Enterprise Accounts
      • Nov 2022 - Present

      Using Jitterbit’s API integration platform, define specific objectives in connecting SaaS, on-premise and cloud applications to assist clients in strategically creating cost, time saving and process efficiencies. Drive outcomes through collaboration with multiple parties and develop strong relationships both internally and externally. Using Jitterbit’s API integration platform, define specific objectives in connecting SaaS, on-premise and cloud applications to assist clients in strategically creating cost, time saving and process efficiencies. Drive outcomes through collaboration with multiple parties and develop strong relationships both internally and externally.

  • Zywave
    • United States
    • Software Development
    • 500 - 600 Employee
    • Enterprise Customer Success Manager
      • Jun 2021 - Oct 2022

      Leverage mastery of influence, project management, and change management to help the 25 largest insurance firms in the US build and grow their businesses by utilizing Zywave’s cutting edge software. Develop high-trust relationships, both virtually and in person, with Zywave’s customers and guide them to fully utilize Zywave, drive workflow adoption, and ensure overall business success. Provide best in class strategic advice and SaaS best use practices to Zywave's customers in order to ensure client growth and goal achievement as well as footprint expansion within Zywave's tools. Show less

  • Self-employed
    • Texas, United States
    • Independent Agent
      • Aug 2012 - Jun 2021

      • Earned above street level commission contracts to include vested residual commission from AM Best A and A+ rated insurance companies and leveraged the opportunity to establish an independent insurance agency successfully recruiting, training, and developing downline agents – two of whom went on to establish their own agencies. • Achieved 90% second-year client retention ratios (compared to the annual IMO 70% average) demonstrating efficient marketing budget management and resulting in higher-than-average revenue and income through upfront commissions and year-over-year renewals, in parallel with a growing client base and residuals. • Exceeded annual IMO closing and first-year retention ratios by 40% and 20% respectively. • Increased and maintained ROI by forecasting sales based on marketing budgets, client retention rates, and year-over-year revenue increases. • Established and nurtured customer relationships through continuous policy checkups, needs analyses, and by explaining and negotiating contracts of varying complexity including term policies, Indexed IULs, fixed annuities and Property and Casualty risk mitigation product suites. • Delivered exceptional and full cycle customer service from initial contact, through underwriting and post-sale activities. • Attracted and retained top talent by offering downline agents above-market compensation and supplementing their marketing costs. • Rewarded productive agents with higher commission contracts as they increased sales volume and by allowing high performers to recruit and train downline agents. • Managed prospective client correspondence through various mediums including outbound phone calls, emails, traditional mail, and SMS messages. Show less

  • Family Heritage Life Insurance Company of America
    • Insurance
    • 700 & Above Employee
    • Sales Agent
      • Jul 2009 - Jul 2012

      • Developed supplemental insurance sales territories via grassroots cold calling, networking, and client referrals. • Grew client base year-over-year, averaging 15% growth rates. • Earned production-based commission percentage increases, vested residual commission, and stock options. • Achieved the Green String Award multiple times by regularly exceeding weekly sales unit volume targets for a minimum of 4 weeks (per award). • Developed supplemental insurance sales territories via grassroots cold calling, networking, and client referrals. • Grew client base year-over-year, averaging 15% growth rates. • Earned production-based commission percentage increases, vested residual commission, and stock options. • Achieved the Green String Award multiple times by regularly exceeding weekly sales unit volume targets for a minimum of 4 weeks (per award).

Education

  • Tarleton State University
    Bachelor of Business Administration - BBA, Business Administration and Management, General

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