Experience

Federated Group

• United States
• Manufacturing
• 1 - 100 Employee

• Client Services Director

  • Jan 2019 - Present

  Client Services Director with expertise in project, product management and a creative leader. A team leader and team player in a deadline-driven environment, able to multi-task projects and effectively build business relationships with clients, agency partners, and co-workers. Proven track record for managing strategic initiatives and building new lines of business. - Supervise account managers and other team members while implementing strategic initiatives to develop best practices, and ensure that deadlines and standards are met. - Track weekly revenue and report monthly figures to executive team - Implement new digital workflow system to increase productivity - Coordinating day-to-day customer support operations - Manage client expectations, address inquiries, and assess customer requirements with accuracy. Show less



NRT LLC – SUBSIDIARY OF REALOGY HOLDINGS CORP.

• Lead Project Manager

  • Sep 2017 - Jan 2019

  Responsible for managing projects through fast-paced, in-house studios, which includes creative, product, and strategy field teams that create marketing and advertising materials for Coldwell Banker. · Lead and manage cross-functional teams in three regions which include: Southwest, Central, and West coast. · Acting as a direct point of contact for Field Marketing Managers regarding project requests. · Overseeing a project manager who supports the day-to-day project workflow. · Review new project requests for complete information and strategic alignment. · Attending pre-production/creative meetings. · Using a project management system (Workfront) to onboard new employees, troubleshoot issues, and assist with team member training. Show less



Nebraska Book Company, Inc.

• Wholesale
• 200 - 300 Employee

• Procurement Manager

  • Feb 2014 - Nov 2016

  Experienced Manager with a concentration in process development, department management, resource allocation and strategies, and design processes. Managed a $1.1MM budget for a $110MM software developer and textbook wholesaler, I have been able to cut over $100K in spends quarterly. I thrive in environments where I am able to investigate, challenge and reduce wasteful practices to produce tangible savings, both in dollars and in manpower. • Managing team responsible for all procurement for the company, including negotiating vendor contracts, managing supplies website, tracking usage by department, and developing a program to dispose of out-of-use property to bring in incremental revenue and maximizing space. • Successfully control purchasing budget, evaluating existing contracts and capabilities of vendors and negotiating all new pricing contracts with vendors. • Interacted with Accounting regularly to ensure services and equipment were purchased, billed, and coded accordingly to policies and procedures. • Streamlined internal processes in procurement through accounts payable to reduce processing time and increasing on-time payment of vendors, reducing late fees paid, resulting in quarterly savings of 3%. • Developed new vendor relationships for production and printing in Chicago resulting in savings of 100K. • Increased on-time delivery of projects by creative team resulting in cost savings on shipping, combining shipping of printed seasonal campaigns reducing shipping costs by 40%. Show less



Newell Brands

• United States
• Manufacturing
• 700 & Above Employee

• Sr. Project Manager

  • Aug 2005 - Jan 2014

  Identified and managed internal and external resource assignments for 6 Designers and 12 Business Owners to best manage workload and ensure all deliverables and deadlines were met • Worked closely with packaging engineers to determine best options for companies and products. • Collaborates with the project team to identify strategies and solutions that will best meet the client’s needs within established constraints • Managed brand traffic group, hired, mentored and trained new employees • Managed several brands such as: Waterman, Parker, Rubbermaid, Sharpie, Prismacolor, Expo, Papermate and Uni-Ball Show less



Kraft Foods Inc

• United States
• Restaurants

• Project Manager

  • Feb 2002 - Aug 2005

  Support Packaging and Brand Design assignments with project deliverables and information. Directly supported Marketing and Design Firms on project assignments within Kraft Foods. Highlights Include: • Reviewed and validated project information (brand selection, team selection, etc.) • Gathered project estimates and initiate financial paperwork • Maintained project timelines/updates; coordinate and communicate directions • Coordinated, assembled and reviewed information for digital art development • Facilitated and partnered with design firms in the development of digital art files • Managed several Kraft brands such as: Philly, Breakstone, Stove Top, Taco Bell, Minute Rice, DiGiorno, and Its Pasta Anytime Show less



Art Directors Service Inc

• United States
• Consumer Goods

• Studio Manager

  • Mar 1995 - Feb 2002

  Developed and directed account management and creative teams. Monitored that the staff was aware of Kraft standards and that the client’s (Kraft Foods Marketing) objectives were met. Highlights Include: • Supervised graphic design team of 17 and 5 account managers. Making sure designs align with customers' needs. • Developed and implemented a monthly evaluation to identify ways to improve quality and efficiency. The evaluation monitored the consistency and quality of work performed by the art department • Continuously monitored the progress of all jobs through each department to eliminate any downtime or potential errors in the billing process. • Created procedure for digital transfer of projects between studios in Chicago, New York, and Toronto • Initiated and organized a cross training program to improve productivity. The result was a 25% increase in productivity, with each department working together to avoid repeated errors Show less