Keith Robinson DipFA DipMA CeRER

Mortgage Specialist at Access Equity Release
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Plymouth Area, UK
Languages
  • English -

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Credentials

  • DipFA
    ifs University College
    May, 2016
    - Nov, 2024

Experience

  • Access Equity Release
    • United Kingdom
    • Financial Services
    • 1 - 100 Employee
    • Mortgage Specialist
      • Feb 2022 - Present

  • Lloyds Banking Group
    • United Kingdom
    • Financial Services
    • 700 & Above Employee
    • Operational Risk Manager
      • Feb 2013 - Feb 2022

      Responsible for leading a small team analysing, monitoring and reporting on operational risks and controls, supporting Senior Management and being the interface with client internal control functions and other client work streams.

    • Team Leader / Ops support role
      • May 2012 - Feb 2013

      *Responsible for the management of different teams of up to 15 case handlers to hit production and quality targets in complex PPI complaint handling (Review) project.

  • Vertex Data Science
    • United Kingdom
    • Outsourcing and Offshoring Consulting
    • 300 - 400 Employee
    • Operations Manager (Arrears)
      • 2011 - 2012

      I was contracted to restructure the arrears department, turn around results & SLAs and regain the confidence of the clients against the background of FSA S166. I was contracted to restructure the arrears department, turn around results & SLAs and regain the confidence of the clients against the background of FSA S166.

  • Western Mortgage Services
    • Financial Services
    • 1 - 100 Employee
    • Manager - Arrears (Litigation)
      • 2007 - 2010

      Responsible for leading team to manage arrears litigation books ( including 3rd party owned portfolios ) to ensure appropriate forbearance plans were put in place to rehabilitate customers out of heavy arrears where ever possible. Also led both arrears training team and admin team.

    • Manager - Customer Services
      • 1998 - 2007

      Led various sized teams in Customer Service, Securities & Finance

Education

  • DipFA
  • CeRER
  • DipMA
  • University of Portsmouth
    BA (Hons) Economics (2:1)
    1986 - 1989

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