Director of Vendor Management

• Sep 2022 - Present

Operations and Vendor Manager - REO Asset Management

• Aug 2010 - Sep 2022

As the Manager of Operations and Sales for VRM Mortgage Services, my responsibilities include development of staff, vendor training, managing to Key Performance Indicators as set by various clients as well as VRM Mortgage Services, client relationships, system and process improvements.I currently leverage over 14 years experience in Default Servicing, REO Sales, Vendor Management, Compliance, and Vendor Training to foster client relationships, support strategic goals and business development for VRM Mortgage Services. -Oversee daily operations of a department with 13 team members-Leveraged leadership skills to dispose of over 25,000 residential assets valued over $27 million dollars-Portfolio Analysis and Trending-Reporting, daily, monthly, and quarterly roll up Analysis to Clients-Reduced Aged Portfolio by 35% over a 2 year period while maintaining Net Execution targets-Project Management-Key Person for drafting and reviewing Vendor Agreements and addendum for Closing Companies, Eviction Attorneys, Property Preservation Companies, Deed Preparation Companies, Inspection Companies, and Broker/Agents-Process Re-engineering through System Enhancements increasing efficiencies-Authored multiple Desk Top Procedures mitigating risk and establishing Key Performance Indicators (KPI’s)-Utilize analytical, writing, and critical thinking skills to ensure compliance across the enterprise while mitigating financial and reputation risk through: -Change Control Board -General Counsel Review Committee -Vendor Adjudication Review Panel-Customer Service managing client escalations and serving as Client Relationship Liaison-Team Development -Training Material Development and Presentations -Field Audits -Live Ballroom Presentations to over 300 vendors 2016, 2017, 2018, and 2019

Sales Representative / Asset Manager

• Jan 2010 - Aug 2010

Asset Manager

• Aug 2008 - Oct 2009

Managed the disposition of foreclosed assets while mitigating loss for GMAC Res Cap. > Consistently sold over 25% of assigned portfolio each month, exceeding the monthly department and corporate performance goals of 16%, top performer for most sold assets March 2009 > Three time recipient of “Superstar of Quality” Award for superior qualitative compliance with departmental and corporate policies > Worked on the Equator Short Sale Implementation team migrating from Mortgage Serv > Chosen by management to perform a leading role in numerous development projects such as REO Trans V5 testing, REO Training for other departments, and other pilot programs such as the creation of market rankings and agent reviews based on sales reports and data