Managing Owner

• Aug 2018 - Present

Service Advisor

• 2018 - May 2022

Recruited by the owner to join AutoSelect to boost their staffing base with experience as well as combining databases in the organization to increase overall base.► Leveraged upsell opportunities with new and potential customers, delivering record-breaking review generation, continuously attaining improved revenue levels month after month.► Built client rapport while processing repair documentation accurately and troubleshooting technical discrepancies while maintaining a high level of productivity and service delivery.► Improved service quality and increased sales by developing strong knowledge of market and client demands. Show less

Real Estate Agent

• Jun 2018 - May 2022

Counseled customers on market current status for residential and land markets. ► Negotiated, facilitated, and managed real estate transactions. ► Successfully guided home buyers and sellers through sales and purchase of properties. Counseled customers on market current status for residential and land markets. ► Negotiated, facilitated, and managed real estate transactions. ► Successfully guided home buyers and sellers through sales and purchase of properties.

Service Manager

• 2013 - 2018

Recruited by the owner to bring skill in gasoline engine repair to shop focused in light and medium-duty diesel repairs. ► Migrated employees and merged databases to expand network to a broader customer base, changing marketing focus and opening new opportunities in a challenging economic climate. ► Developed and monitored service department budgets, informing leadership of variances. ► Improved customer satisfaction levels by analyzing concerns and finding specific solutions. ► Recruited, hired, and mentored service department personnel. ► Implemented new Point-of-Sale (POS) software to better track receivables and payables. Show less

President | General Manager

• 2006 - 2013

Developed an existing automotive business and rebranded to Raasch’s American Car Center after working within the business as a Master Automotive Technician for 11 years. ► Recognized as Top Sales in Wisconsin using a third-party credit card tracked through the organization, American Car Care Center’s dealer network. ► Expanded new business through developing effective sales, advertising, and marketing campaigns. ► Managed all aspects of human resources, including hiring, training, and retaining quality technicians. ► Cut insurance costs 32% by identifying cost savings opportunities and shopping for better policies. Show less

Master Automotive Technician

• 1995 - 2006