Experience

LIKELIHOOD Seattle
• United States
• Retail Apparel and Fashion
• 1 - 100 Employee
• Editorial Manager

  • Jun 2023 - Present


The Commerce Bank of Washington, a division of Zions Bancorporation, N.A.

• United States
• Banking
• 1 - 100 Employee

• Customer Support Specialist

  • Jul 2022 - Jun 2023

  - Provided administrative and clerical support for clients and department staff - Responsible to take phone calls, answer questions, validate information, and fill out wire transfer forms - Assists clients with online banking onboarding and usage - Provided coverage for out of office Customer Service Staff - Maintained a professional working relationships with clientele respecting privacy law and policy - Provided administrative and clerical support for clients and department staff - Responsible to take phone calls, answer questions, validate information, and fill out wire transfer forms - Assists clients with online banking onboarding and usage - Provided coverage for out of office Customer Service Staff - Maintained a professional working relationships with clientele respecting privacy law and policy


KNACKSHOPS.COM
• United States
• Software Development
• 1 - 100 Employee
• Account Manager

  • Aug 2021 - Feb 2022


Garmentory

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Customer Success Specialist

  • Jul 2019 - Feb 2020

  Responds to customer inquiries via phone or email promptly (communication on shipping updates, order status, and product information) Quickly resolves issue pertaining orders and care for customer needs foremost Clearly communicates information to and from boutiques and customers to ensure all transactions run smoothly Anticipating and assessing potential issues that arise and finding a resolution that is best for both boutique and customer Coordinating with partnered boutiques to resolve any customer facing issues all in a fast paced environment Talking directly to customers and boutiques to develop an understanding of what our community needs Show less



Likelihood

• United Kingdom
• Marketing Services
• 1 - 100 Employee

• Sales Specialist

  • Oct 2018 - Feb 2020

  Played a role in editorial and product styling for content featured on both the website and social media, including the Likelihood Instagram page with a follower base of 13.4k. Merchandises the store once a week to highlight new product and create cohesive stories with supporting products to maintain store visual standards and encourage store sales. Helped in leading and providing daily plans for a small team while staying updated on business operations. Performed all opening and closing duties, including counting cash in the morning and at night. Has sent and received orders via Likelihood’s e-commerce side of business, which serves both domestic and international markets. Show less