Service Support & Facilities Manager

• Apr 2018 - Present

Responsible for the workshop, warehousing, stores and facilities management. Department provides service support for 165 field engineers and UCC customers throughout the UK and Irelend. 72 staff with 4 direct reports over two sites, Milton Keynes & Huddersfield. My areas of responsibility include: Warehousing & Logistics Stores & RMA/Warranty Workshops Quality Assurance Facilities Management Environmental & Health & Safety Procurement (Packaging, Tools, Test Equipment, Workwear etc.) Field Service & Sales Support Show less

National Service Manager

• Feb 2016 - Sep 2017

Responsible for UK service operation plus the provision of technical support and spare parts supply internationally. Providing 24/7/365 support to NHS and private sector hospitals. Full P&L responsibility, 42 staff with 7 direct reports. Also responsible for training, product support, health and safety, service sales (contract sales & tenders), spare part sales and call centre team. Responsible for UK service operation plus the provision of technical support and spare parts supply internationally. Providing 24/7/365 support to NHS and private sector hospitals. Full P&L responsibility, 42 staff with 7 direct reports. Also responsible for training, product support, health and safety, service sales (contract sales & tenders), spare part sales and call centre team.

Engineering & Installations Manager EMEA

• Dec 2013 - Jan 2015

Responsible for all engineering activity and installations in the EMEA region. Full P& L responsibility with budget of £750k, 8 direct reports and 6 subcontractors. Also responsible for Health & Safety, Environmental Management, building maintenance and IT support at the companies Northamptonshire headquarters. Responsible for all engineering activity and installations in the EMEA region. Full P& L responsibility with budget of £750k, 8 direct reports and 6 subcontractors. Also responsible for Health & Safety, Environmental Management, building maintenance and IT support at the companies Northamptonshire headquarters.

Interim Head of Engineering

• Jan 2011 - Mar 2013

Responsible for all engineering and support functions within the UK. Full P&L responsibility with budget of £5m, 85 staff with 5 direct reports. Covering field engineering, product support/training, workshops, warehousing and call centre team. Also responsible for all Safety & Health, Environmental and Quality (SHEQ) management.

Consultant Project Manager

• Oct 2010 - Dec 2010

Responsible for establishing a new warehouse and repair centre in the Northeast of England. Established and controlled project plan to ensure completion on time and within budget of £80,000. Develop working processes/practices and quality management system. Instigate health, safety and environmental policies and ensured compliance. Achieved annual savings of £670,000 against outsourced storage and repairs.

Service Improvement Lead

• Oct 2009 - Oct 2010

This was a 12 month industry placement which was a requirement of my Fellowship in Manufacturing Management at Cranfield University. Responsible for transformation, improvement, patient safety, quality, innovation, productivity and prevention (QIPP). This was a 12 month industry placement which was a requirement of my Fellowship in Manufacturing Management at Cranfield University. Responsible for transformation, improvement, patient safety, quality, innovation, productivity and prevention (QIPP).

Group Technical Manager

• 2006 - 2008

Responsible for: Providing technical support, customer service and training to all Waterlogic companies, their distributors and dealers worldwide. All product compliance (CE, WRAS, WQA, etc) and EU legislation (WEEE, RoHS etc.). Maintenance of Quality Management System (ISO 9001:2000), working practices, audits and customer satisfaction. Health and Safety, Material Safety Data Sheets, COSHH. Responsible for: Providing technical support, customer service and training to all Waterlogic companies, their distributors and dealers worldwide. All product compliance (CE, WRAS, WQA, etc) and EU legislation (WEEE, RoHS etc.). Maintenance of Quality Management System (ISO 9001:2000), working practices, audits and customer satisfaction. Health and Safety, Material Safety Data Sheets, COSHH.

Operations Manager

• 2000 - 2005

Responsible for Logistics, Technical Operations (repair and refurbishment centre), Environmental Management, Quality Management, Health & Safety.

Regional Service Manager

• 1998 - 2000

Regional Service Manager

• 1996 - 1998

Product Specialist

• 1988 - 1996

Field Service Engineer

• 1980 - 1988