Experience

First Call Wireless

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Operations Manager

  • Feb 2021 - Present



Stuart Weitzman/Tapestry

• SAP Business Lead/Super User

  • Apr 2018 - May 2020

  • Operations/Planning and Logistics/Account Services Lead for SAP implementation with a successful global rollout for all of Coach, Kate Spade, and Stuart Weitzman brands. • Designed, tested, and trained employees across all business areas with a heavy focus on the unique custom order business. Involved in configuring and testing the custom created Purchase to Order (PTO) process.• Developed employee trainings, specific ramp-down and ramp-up tasks prior to go-live, including assigning tasks for global employees, providers, and agents, and closely tracking progress.

• Manager, Operations/Planning and Logistics/Account Services

  • Sep 2016 - May 2020

  Managed global cross-functional teams responsible for operational business areas including:order management, account services, customer compliance, distribution, global planning andlogistics, purchase order management, vendor compliance, EDI order processing, ECOMorders and return processing, inventory management, production planning, inventoryallocation, materials sourcing, SOX compliance, and account/vendor master data.• Supervised Sales and Operations Planning (S&OP) and reporting of Key PerformanceIndicators (KPIs) with the goal of achieving a steady flow between corporate and third-partyproduction facilities, distribution centers and wholesale, retail, franchisee, and e-commercecustomers.• Oversaw multiple international and domestic inventory warehouses, inbound and outboundshipments, and required documentation.• Responsible for coordination of production capacity at international factories, directly resultingin improved factory deliveries and costs.• Improved the global logistics document flow, including direct knowledge of domestic andinternational custom requirements, production and transportation lead times, US Fish &Wildlife, CITES, tariffs, value added tax, and various exotic material documentation.• SOX Compliance Lead responsible for documentation and presenting quarterly results toexecutive team, independent consultants, and auditors.• Directed the final transition of long time Sales Operations and Account Services teams fromFort Lauderdale office to newly formed teams in New York, New Jersey, London and Milan.

• Senior Operations Coordinator

  • Feb 2015 - Sep 2016

  • Oversaw the conversion of the WMS system from our AS400 based legacy system to the WMS system already in use by our domestic third-party distribution center.• Led team of 5-8 employees.• Directly conducted bi-annual physical inventory counts, executive and auditor walkthroughs and sign offs. • Performed ongoing cycle counts, and capacity planning of our third party distribution center.

• Project Manager - Operations, Credit and Collections

  • Feb 2007 - Feb 2015

  • Led interstate move from company owned distribution facility to a third-party distribution facility.• Coordinated all business areas for corporate information systems maintenance, enhancements, and reporting capabilities. • Maintained and enhanced home-grown factory production order and inventory system, including implementing a live pick and pack solution allowing the immediate fulfillment of replenishment and e-commerce orders.• Global logistics documentation, compliance and SOX documentation lead.• Project Lead representing key areas on SAP planning and implementation.• Implemented business process changes, improving the way the system handled the ever-changing business, reducing operational costs and increasing productivity.



Fossil Group, Inc./Michele Watches

• Operations Manager/Project Manager

  • Aug 2004 - Jan 2007

  • Managed business areas including sales operations, logistics, customer compliance, product allocation, customer service, sales order maintenance, quality control, repair service center, and samples department, directly supervising a staff of fifteen employees. Also served as in-house IT director, shipping manager, office manager, and facilities manager.• Led the SAP Implementation process integrating all business systems of Michele Watches and Fossil including the sales, planning, materials management, sales reporting, distribution, and financial accounting systems. • Served as primary representative on the Business Operations Committee in charge of evaluating and determining SAP business enhancements related to global business operating procedures.• Directed multiple blueprinting sessions laying out the groundwork for merging all business functions onto the SAP business application already in place at Fossil headquarters in Dallas.• Arranged and designed SAP training sessions in Miami and Dallas for all employees, resulting in a seamless transition.• Lead the Miami team in the transfer of critical master data onto the SAP system in the areas of finance and accounting, sales, EDI, customer and materials master, inventory, forecasting, and planning.• Supervised the Michele Watches Service Center responsible for the processing, repairing, quality control and customer service related to over 8000 direct consumer repairs annually• Oversaw the relocation of local distribution center to Fossil's Dallas distribution center, coinciding with the go-live date of SAP.



Penguin Publishing Group

• Book and Periodical Publishing
• 500 - 600 Employee

• Operations Manager

  • Aug 2002 - Jul 2004

  • Managed staff of assistant managers, coordinators, and assistants responsible for the administration and process flow of the entire supply chain process. Coordinated the entire new product release process from the initial set-up of the product through its on-sale date and final out-of-print status.

• SAP Implementation Team/Trainer

  • Jan 2001 - Jul 2004

• Operations Coordinator

  • Jan 2001 - Aug 2002

• Operations Assistant

  • Aug 1999 - Jan 2001