Experience

Gamidor Technical Services Ltd

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• Field Service Manager

  • Sep 2014 - Present

  Working on a variety of medical equipment by Roche, Euroimmun, Cook and others, delivering high customer satisfaction and ensuring that KPI’s and PPM’s are met. Attend and deliver training and meetings. Schedule installation, repairs, maintenance and commissioning of equipment. Conducts employee annual reviews. Working on a variety of medical equipment by Roche, Euroimmun, Cook and others, delivering high customer satisfaction and ensuring that KPI’s and PPM’s are met. Attend and deliver training and meetings. Schedule installation, repairs, maintenance and commissioning of equipment. Conducts employee annual reviews.



Indesit Company

• Manufacturing
• 700 & Above Employee

• Field service engineer

  • Oct 2013 - Sep 2014

  Responsible for carrying out service and repairs on domestic appliances in customer's homes. Working on my own initiative as well as interacting professionally with customers on a face to face basis, and ensuring that targets are achieved.Troubleshoot, investigate and resolve technical problems. Address and resolve customer complaints of reported technical problems.Sell ongoing service/maintenance contracts, parts and improvement products. Responsible for carrying out service and repairs on domestic appliances in customer's homes. Working on my own initiative as well as interacting professionally with customers on a face to face basis, and ensuring that targets are achieved.Troubleshoot, investigate and resolve technical problems. Address and resolve customer complaints of reported technical problems.Sell ongoing service/maintenance contracts, parts and improvement products.



ICE

• United Kingdom
• Machinery Manufacturing
• 1 - 100 Employee

• Field service engineer

  • Nov 2011 - Oct 2013

  Fault finding, PAT testing, electrical and mechanical repair and service of industrial cleaning equipment in commercial and retail premises. Undertaking standard and compliance audits of other engineers.Managing own workload. Covering the UK. Fault finding, PAT testing, electrical and mechanical repair and service of industrial cleaning equipment in commercial and retail premises. Undertaking standard and compliance audits of other engineers.Managing own workload. Covering the UK.



Dyson

• Singapore
• Appliances, Electrical, and Electronics Manufacturing
• 700 & Above Employee

• Senior Field Service Engineer

  • Nov 1999 - Oct 2011

  Fault finding, electrical and mechanical repair and service of Dyson appliances in customers homes, stores and business premises whilst adhering to relevant H&S requirements.Planning and installation of electrical hand dryers in business premises.Sell consumable products, warranty policies, accessories and machines directly to customers. Meeting targets.Achieved and exceeded sales targets consistently.PCB reprogramming and updates. Fault finding, electrical and mechanical repair and service of Dyson appliances in customers homes, stores and business premises whilst adhering to relevant H&S requirements.Planning and installation of electrical hand dryers in business premises.Sell consumable products, warranty policies, accessories and machines directly to customers. Meeting targets.Achieved and exceeded sales targets consistently.PCB reprogramming and updates.