Computer Support Specialist

• Mar 2018 - Present

IT Contractor

• 2016 - Present

Provide professional laptop and desktop support as well as customer service to military and civilian customers. Work involves troubleshooting hardware problems and repairing or referring to another repair facility as appropriate. Install, troubleshoot, configure and repair software issues for Windows operating systems (OS) and Microsoft Office 2007. Troubleshoot and resolve network connectivity issues at the desktop level. Joins personal computers (PCs) to local domains as required. Configure local PC connections to network printers. Performs custom transmission control protocol internet protocol (TCP/IP) configurations of desktops as required. Troubleshoot Microsoft Exchange Server connectivity issues. Install and troubleshoot other software and peripheral devices as required by the customer. Perform other Service Desk functions as required. Thoroughly document all work done, status of work and see service request through to completion. 1. Install, configure, and maintain DOD-approved communications software on government computers and configures the network to allow proper user access. 2. Install and configure network printers. 3. Responsible for both classified and unclassified computer system stability through the use of DOD approved, Government-furnished operating systems and software. 4. Join client computers to Microsoft Active Directory domains. 5. Configure Microsoft Outlook and manage personal folders in all versions of Outlook. 6. Install, configure, and maintain security software on military computer systems. 7. Repair and maintain desktop and laptop hardware 8. Performs other Networking and Server-related duties as assigned per the Government customer. Show less

Manufacturers Representative

• May 2015 - Jun 2016

SR is a manufacturer's representative firm in the low-voltage integration industry covering Ohio, Indiana, Kentucky, Michigan, Western Pennsylvania, and West Virginia. Since 1990, we have been committed to customer-driven service that makes a difference. Product knowledge is imperative to our selling process, as is confidence in the manufacturers of access control, audio, signal and video products we represent. From our centrally-located office in Mount Vernon, Ohio, our regional representatives cover our entire territory with a strong emphasis on frequent personal contact with customers. We believe in the lines we represent, the products we sell, and the possibilities they provide our customers. Take advantage of the knowledgeable staff working in your territory and use SR to help build your Midwestern business. We look forward to the opportunity to be your Solution Resource! Show less

Technical Support Representative

• 2016 - 2016

Provide support for the Barracuda NextGen Firewall, SSLVPN, and customer network and routing issues. Work with engineering to test customer scenarios and replicate in a test environment. Experience in network, firewall, switch and router configuration, mainly supporting Barracuda NextGen Firewall F-Series. Assisting customers in all aspects of installation and configuration including inbound and outbound connections, cloud based control panel, to secure their environment. Show less

Information Technology Consultant

• Jul 2014 - Dec 2015

Provide personalized consulting and solutions for existing and new customers in the fields of Information Technology, Telecommunications, Connectivity, Security Cameras, Access Security Systems and Digital Marketing. We strive to increase efficiency and productivity for our customers by providing many services with just a single phone call. By understanding our customers exact needs and keeping up to date in the world of technology we intend to keep our customers informed of any new products or services that will help their specific business grow. There are many solutions that will work, we will help you find the right one. Show less

IT Support Analyst (Helpdesk/Desktop)

• Oct 2012 - Jun 2014

-Handle technical inquiries in-person as well as over the phone and remotely, displaying exceptional customer service and educating end-users as needed -Provide technical support for any issues on our corporate office's network to include hardware and software -Troubleshoot VoIP issues with Polycom phones; also troubleshoot and find solutions for company cell phones - Support remote offices which connect through Remote Desktop Protocol. Utilize software such as LogMeIn, VNC and Team Viewer to provide timely support to staff around the nation -Troubleshoot connectivity issues for our local LAN and also for our Wireless networks and repeaters -Administer user accounts in Active Directory, CoatsSQL Applicant Tracking System, Microsoft Exchange Console and Remote Desktop -Format Windows operating systems to include imaging the operating systems and installing all necessary software and services; repair and reformat Windows OS's as needed to include Server 2003 and Server 2008 -Create and deploy network cabling as needed for new users and the set up of new time clocks, training machines, kiosks and other devices -Inventory laptops, desktops, user accounts, VoIP phones and other network peripherals -Virus and malware removal and regular system updates and maintenance for Windows XP, Vista, 7/8, Windows Server 2003 and 2008 -Exercised ability to understand company business functions and needs for recruitment activities -Proficient in Microsoft Office tools like Word, Excel, and PowerPoint. Prepared various reports for clients, candidates and employees with some being prepared weekly, daily and others as needed -Gladly help coworkers with sourcing strategies, posting online and also to find quality candidates on a regular basis -Setup and support of routers, switches and wireless networks at client facilities, some of which were company-owned and others which were owned by our clients Show less

Network Desktop/Helpdesk Support

• May 2012 - Aug 2012

-Provide Technical Support to all aspects of the LAN/WAN Networks, troubleshoot and provide a resolution for any network related issues -Provision Cisco and Adtran routers and switches for new customers, replacements, or to allow networks to scale -Provision new and replacement Cisco and Polycom VoIP phones utilizing Broadsoft -Provide technical support to all aspects of VoIP networks and any Voice Over IP related issues -Up sell company products and solutions to our customers whenever possible -Provide customer care and assistance to our customers (via inbound call queue and email support ticketing system ) -VoIP support to include Auto-attendants, Voicemail, Calling Plans, Simultaneous Ring, Shared Call Appearances, Message Waiting Indicator issues, Call Recordings, provisioning and testing phones, filling customer orders and whatever else was needed -I resigned from this position to relocate home a few months after honorably completing my United States Army enlistment Show less

LAN Helpdesk Support

• Jun 2008 - Jun 2012

-Gained a proficiency through use and troubleshooting in the following: Cisco 3825 Router, Cisco 3560 Switch, Cisco VG224 and VG248 Voice Gateways, KVM’s, Promina 400, 800, and NX 1000, Antivirus Server, GPS Trak 9000s Receiver, Solarwinds, SNMPc, Putty, Video teleconferencing VTC, Windows XP, Windows Vista, Windows 7, Cisco 7931/7961/7941 VoIP phones -Provide technical support for Cisco VoIP phones utilizing the Cisco Call Manager versions 7 and 8 -Perform Moves/Adds/Changes for Cisco Phones in the Cisco Unified Call Manager to support military personnel of all ranks -Management and troubleshooting of NIPR and SIPR (Secure and shared) Army networks to include troubleshooting issues with Ethernet, fiber, Satellite support, deployment of routers and switches and escalation of issues to civilian contractors -Management of IP address space for 3 separate LAN networks which received their data from a Satellite Transportable Terminal and were deployed rapidly to support field operations -Provide infantry troops with reliable voice and data communications and support -Monthly encryption changes using a Simple Key Loader and Taclane to ensure secure communications -Perform monthly developmental counseling sessions on each soldier to ensure they were meeting/exceeding the Army standards, and knew where they were and what was expected, both as a soldier and individual -Organize and plan monthly Physical Fitness plans to ensure all soldiers were at their peak fitness and performing above the standards -Train soldiers in all aspects of basic soldiering- To include Basic Rifle Marksmanship, Job proficiency, and overseeing/ensuring the overall well-being of all the soldiers in my squad Show less