Keith Maseko

Executive Officer (Academic Administration) at Kamuzu University of Health Sciences
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Contact Information
us****@****om
(386) 825-5501
Location
Blantyre, Southern Region, Malawi, Malawi, MW
Skills

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Credentials

  • IIOE Certificate of Competency - IIOE Training Series - Big Data General Level
    UNESCO-ICHEI
    Nov, 2020
    - Oct, 2024

Experience

  • Kamuzu University of Health Sciences
    • Malawi
    • Higher Education
    • 1 - 100 Employee
    • Executive Officer (Academic Administration)
      • Sep 2017 - Present

      -Assisting the Registrar in maintaining the integrity of student records that include, but are not limited to, admissions, registration, grades processing and transcript processing. -Enforcing the university's policies -Exercising independent judgment in addressing the daily concerns of students, staff and other relevant stakeholders -Actively participating in the design, implementation, and development of technology related applications that enhance services within the academic registry -Records management -Taking part in organizing graduation ceremonies -Identify and troubleshoot IT system related issues that impact student records -Preparing examination documents & venues -Keeping track of tuition fees financial reports Show less

  • Telekom Networks Malawi Limited
    • Malawi
    • Telecommunications
    • 500 - 600 Employee
    • Call Centre Official (Mobile Money)
      • Apr 2015 - Aug 2017

      -Providing feedback to management on mobile money customer experience -Managing and resolving customer complaints -Upselling and cross selling company products and services -Detecting and reporting suspicious fraud activities -Updating the Customer Relationship Management (CRM) system database -Taking note of patterns in recurring issues and reporting them to management -Providing feedback to management on mobile money customer experience -Managing and resolving customer complaints -Upselling and cross selling company products and services -Detecting and reporting suspicious fraud activities -Updating the Customer Relationship Management (CRM) system database -Taking note of patterns in recurring issues and reporting them to management

Education

  • Kurukshetra University
    Master of Commerce
    2023 - 2025
  • Malawi College of Accountancy
    Bachelor of Business Management & Entrepreneurship
    2016 - 2020
  • University of Malawi
    Advanced Diploma in Business Management
    2012 - 2014

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