Experience

Ambassador Chicago

• United States
• Hospitality
• 1 - 100 Employee

• General Manager

  • 2021 - Present

  Ambassador Chicago, JdV (Joie de Vivre) by Hyatt. 279 guest rooms with 8,500 sq. ft. of flexible meeting space. Chicago's original boutique hotel, playing host to the luminaries of show-business of the twentieth and twenty-first centuries. Woven into the fabric of Chicago's identity since 1926. One of First Hospitality's flagship hotels, in the third-most populous city in the United States. Improved F&B profit by 17.8% v. 2019 after dissolution of 3rd party tenant operator… Show more Ambassador Chicago, JdV (Joie de Vivre) by Hyatt. 279 guest rooms with 8,500 sq. ft. of flexible meeting space. Chicago's original boutique hotel, playing host to the luminaries of show-business of the twentieth and twenty-first centuries. Woven into the fabric of Chicago's identity since 1926. One of First Hospitality's flagship hotels, in the third-most populous city in the United States. Improved F&B profit by 17.8% v. 2019 after dissolution of 3rd party tenant operator with 4~ day notice. (+$300k) Improved GOP % Margin by 15.8% v. 2019. (+$2.28mil) Improved MPI +7.9, RGI +6.4 v. 2019. Improved Operating Expense as % Rev 13.4% v. 2019. Improved TRevPAR +$26 Increased Rooms Revenue 2022 v. 2019 Formerly the Ambassador East hotel, the iconic Gold Coast renaissance-revival skyscraper served as the home of the world-famous Pump Room, catering to royalty of the silver screen and the performing arts, as well the Queen of Great Britain, Elizabeth II and Prince Phillip, Duke of Edinburgh. Capital of the American Midwest, the Great American City, and second to none. Show less Ambassador Chicago, JdV (Joie de Vivre) by Hyatt. 279 guest rooms with 8,500 sq. ft. of flexible meeting space. Chicago's original boutique hotel, playing host to the luminaries of show-business of the twentieth and twenty-first centuries. Woven into the fabric of Chicago's identity since 1926. One of First Hospitality's flagship hotels, in the third-most populous city in the United States. Improved F&B profit by 17.8% v. 2019 after dissolution of 3rd party tenant operator… Show more Ambassador Chicago, JdV (Joie de Vivre) by Hyatt. 279 guest rooms with 8,500 sq. ft. of flexible meeting space. Chicago's original boutique hotel, playing host to the luminaries of show-business of the twentieth and twenty-first centuries. Woven into the fabric of Chicago's identity since 1926. One of First Hospitality's flagship hotels, in the third-most populous city in the United States. Improved F&B profit by 17.8% v. 2019 after dissolution of 3rd party tenant operator with 4~ day notice. (+$300k) Improved GOP % Margin by 15.8% v. 2019. (+$2.28mil) Improved MPI +7.9, RGI +6.4 v. 2019. Improved Operating Expense as % Rev 13.4% v. 2019. Improved TRevPAR +$26 Increased Rooms Revenue 2022 v. 2019 Formerly the Ambassador East hotel, the iconic Gold Coast renaissance-revival skyscraper served as the home of the world-famous Pump Room, catering to royalty of the silver screen and the performing arts, as well the Queen of Great Britain, Elizabeth II and Prince Phillip, Duke of Edinburgh. Capital of the American Midwest, the Great American City, and second to none. Show less



First Hospitality

• United States
• Hospitality
• 200 - 300 Employee

• General Manager

  • 2020 - Present

  General Manager of Hotel Ardent, Tapestry Collection by Hilton. Project placed on indefinite hold and laid off March 2020. Adaptive re-use of landmark Barclay Building in Downtown Dayton, Ohio. Recalled to work 2021 as Task Force General Manager, assigned to various projects across the American Midwest. Chosen to lead the Ambassador Chicago, Joie de Vivre by Hyatt, November 2021. General Manager of Hotel Ardent, Tapestry Collection by Hilton. Project placed on indefinite hold and laid off March 2020. Adaptive re-use of landmark Barclay Building in Downtown Dayton, Ohio. Recalled to work 2021 as Task Force General Manager, assigned to various projects across the American Midwest. Chosen to lead the Ambassador Chicago, Joie de Vivre by Hyatt, November 2021.



The Porter Portland, Curio Collection by Hilton

• United States
• Hospitality
• 1 - 100 Employee

• General Manager

  • 2021 - 2021

  Opening (re-launch) General Manager of Porter Hotel Portland, Curio Collection by Hilton. 285 rooms, 15,000 sq.ft. of meeting space, 12,000 sq.ft. rooftop bar, 3 well-positioned F&B outlets to serve the fast-casual, fine dining, and delicatessen consumer segments. Nestled as an urban oasis in the bustling Financial sector of downtown Portland, showcasing a saltwater swimming pool, commercially-equipped fitness center with spa-like locker rooms, along with a steam room and sauna… Show more Opening (re-launch) General Manager of Porter Hotel Portland, Curio Collection by Hilton. 285 rooms, 15,000 sq.ft. of meeting space, 12,000 sq.ft. rooftop bar, 3 well-positioned F&B outlets to serve the fast-casual, fine dining, and delicatessen consumer segments. Nestled as an urban oasis in the bustling Financial sector of downtown Portland, showcasing a saltwater swimming pool, commercially-equipped fitness center with spa-like locker rooms, along with a steam room and sauna fashioned in the European style, 5 fire-pits, steps from the Willamette Riverwalk and featuring sprawling vistas of Hawthorne, Steel, and Burnside bridges of luxuriant Portland, Oregon. The absolute greenest downtown market in the Pacific Northwest, handily-equipped to serve the needs of any traveler. Weird as all hell, though, in a good way. Show less Opening (re-launch) General Manager of Porter Hotel Portland, Curio Collection by Hilton. 285 rooms, 15,000 sq.ft. of meeting space, 12,000 sq.ft. rooftop bar, 3 well-positioned F&B outlets to serve the fast-casual, fine dining, and delicatessen consumer segments. Nestled as an urban oasis in the bustling Financial sector of downtown Portland, showcasing a saltwater swimming pool, commercially-equipped fitness center with spa-like locker rooms, along with a steam room and sauna… Show more Opening (re-launch) General Manager of Porter Hotel Portland, Curio Collection by Hilton. 285 rooms, 15,000 sq.ft. of meeting space, 12,000 sq.ft. rooftop bar, 3 well-positioned F&B outlets to serve the fast-casual, fine dining, and delicatessen consumer segments. Nestled as an urban oasis in the bustling Financial sector of downtown Portland, showcasing a saltwater swimming pool, commercially-equipped fitness center with spa-like locker rooms, along with a steam room and sauna fashioned in the European style, 5 fire-pits, steps from the Willamette Riverwalk and featuring sprawling vistas of Hawthorne, Steel, and Burnside bridges of luxuriant Portland, Oregon. The absolute greenest downtown market in the Pacific Northwest, handily-equipped to serve the needs of any traveler. Weird as all hell, though, in a good way. Show less



LondonHouse Chicago

• United States
• Hospitality
• 1 - 100 Employee

• Director of Operations

  • 2016 - 2020

  Curio, a collection by Hilton - Opening Team. Full-service, Luxury-Lifestyle Hotel. 452 rooms and featuring 30,000sq. ft. of meeting space. TripAdvisor #1-ranked hotel. The crown jewel of historic Michigan Avenue skyline at the site of Fort Dearborn. Classically-trained Luxury hotel professional, with emphasis on strong guest service scores, top-line revenues, and process improvement. AAA Four Diamond Hotel. Forbes 2019 Best Hotels in Chicago. Plan, assign, direct, and delegate… Show more Curio, a collection by Hilton - Opening Team. Full-service, Luxury-Lifestyle Hotel. 452 rooms and featuring 30,000sq. ft. of meeting space. TripAdvisor #1-ranked hotel. The crown jewel of historic Michigan Avenue skyline at the site of Fort Dearborn. Classically-trained Luxury hotel professional, with emphasis on strong guest service scores, top-line revenues, and process improvement. AAA Four Diamond Hotel. Forbes 2019 Best Hotels in Chicago. Plan, assign, direct, and delegate responsibility for Incremental Revenue increases via upsell program at hotel-level. Achievement of $2 million in Y'17 and Y'18 combined. Achieved over $1.3 million in Incremental Revenue for Y'19. Hilton-designated "Digital Key Role Model" Hotel. Hilton "Catch Me At My Best" program and recognition administrator. Consistent Top 5 finish in participation of program for four consecutive years. Champion of property-level TripAdvisor efforts, achieving consistent Top 10 ranking out of 205 Chicago hotels. Finished 2019 ranked 7th of 206 hotels on TripAdvisor. Functionary of all property-level sustainability efforts, and Hilton LightStay administrator. Plan, assign, and direct the Front Office, Housekeeping, Engineering, Food & Beverage, Information Technology and Loss Prevention team efforts to ensure the highest levels of guest satisfaction. Achievement of "Outstanding" Quality Assurance rating for four consecutive years. Executive Committee representative for both union and non-union departments. Directly supporting all hotel operations including but not limited to Front Office, Housekeeping, Engineering, Loss Prevention, Food & Beverage, Information Technology, Accounting and Human Resources. Responsible for pre-opening Hilton OnQ PMS and IT systems implementation. Facilitator for LondonHouse Chicago Service Culture Training. Committed to Inclusion and Diversity. Show less Curio, a collection by Hilton - Opening Team. Full-service, Luxury-Lifestyle Hotel. 452 rooms and featuring 30,000sq. ft. of meeting space. TripAdvisor #1-ranked hotel. The crown jewel of historic Michigan Avenue skyline at the site of Fort Dearborn. Classically-trained Luxury hotel professional, with emphasis on strong guest service scores, top-line revenues, and process improvement. AAA Four Diamond Hotel. Forbes 2019 Best Hotels in Chicago. Plan, assign, direct, and delegate… Show more Curio, a collection by Hilton - Opening Team. Full-service, Luxury-Lifestyle Hotel. 452 rooms and featuring 30,000sq. ft. of meeting space. TripAdvisor #1-ranked hotel. The crown jewel of historic Michigan Avenue skyline at the site of Fort Dearborn. Classically-trained Luxury hotel professional, with emphasis on strong guest service scores, top-line revenues, and process improvement. AAA Four Diamond Hotel. Forbes 2019 Best Hotels in Chicago. Plan, assign, direct, and delegate responsibility for Incremental Revenue increases via upsell program at hotel-level. Achievement of $2 million in Y'17 and Y'18 combined. Achieved over $1.3 million in Incremental Revenue for Y'19. Hilton-designated "Digital Key Role Model" Hotel. Hilton "Catch Me At My Best" program and recognition administrator. Consistent Top 5 finish in participation of program for four consecutive years. Champion of property-level TripAdvisor efforts, achieving consistent Top 10 ranking out of 205 Chicago hotels. Finished 2019 ranked 7th of 206 hotels on TripAdvisor. Functionary of all property-level sustainability efforts, and Hilton LightStay administrator. Plan, assign, and direct the Front Office, Housekeeping, Engineering, Food & Beverage, Information Technology and Loss Prevention team efforts to ensure the highest levels of guest satisfaction. Achievement of "Outstanding" Quality Assurance rating for four consecutive years. Executive Committee representative for both union and non-union departments. Directly supporting all hotel operations including but not limited to Front Office, Housekeeping, Engineering, Loss Prevention, Food & Beverage, Information Technology, Accounting and Human Resources. Responsible for pre-opening Hilton OnQ PMS and IT systems implementation. Facilitator for LondonHouse Chicago Service Culture Training. Committed to Inclusion and Diversity. Show less



The Boca Raton

• Hospitality
• 500 - 600 Employee

• Director of Front Office

  • 2014 - 2016

  AAA Four Diamond, TripAdvisor #1-ranked Hotel, featuring 1047 guest rooms across 300+ acres, over 300,000sq. ft. of meeting space, 17 restaurants and bars, golf course, spa, FlowRider surf simulator, and 4 pools. Achieved $2 million in upsell revenues for year '15 utilizing Sales and Service strategies, while also increasing guest satisfaction and problem resolution scores by average of 15% YOY. Used proven leadership strategies to select and develop high-quality talent in… Show more AAA Four Diamond, TripAdvisor #1-ranked Hotel, featuring 1047 guest rooms across 300+ acres, over 300,000sq. ft. of meeting space, 17 restaurants and bars, golf course, spa, FlowRider surf simulator, and 4 pools. Achieved $2 million in upsell revenues for year '15 utilizing Sales and Service strategies, while also increasing guest satisfaction and problem resolution scores by average of 15% YOY. Used proven leadership strategies to select and develop high-quality talent in competitive South Florida market. Strong emphasis on cost controls, Profit and Loss statements, and team member engagement. Steward to an incredible hotel, built in 1926, with Club Membership dynamic. Show less AAA Four Diamond, TripAdvisor #1-ranked Hotel, featuring 1047 guest rooms across 300+ acres, over 300,000sq. ft. of meeting space, 17 restaurants and bars, golf course, spa, FlowRider surf simulator, and 4 pools. Achieved $2 million in upsell revenues for year '15 utilizing Sales and Service strategies, while also increasing guest satisfaction and problem resolution scores by average of 15% YOY. Used proven leadership strategies to select and develop high-quality talent in… Show more AAA Four Diamond, TripAdvisor #1-ranked Hotel, featuring 1047 guest rooms across 300+ acres, over 300,000sq. ft. of meeting space, 17 restaurants and bars, golf course, spa, FlowRider surf simulator, and 4 pools. Achieved $2 million in upsell revenues for year '15 utilizing Sales and Service strategies, while also increasing guest satisfaction and problem resolution scores by average of 15% YOY. Used proven leadership strategies to select and develop high-quality talent in competitive South Florida market. Strong emphasis on cost controls, Profit and Loss statements, and team member engagement. Steward to an incredible hotel, built in 1926, with Club Membership dynamic. Show less



Hilton Orlando

• United States
• Hospitality
• 1 - 100 Employee

• Front Office Manager

  • 2012 - 2014

  AAA Four Diamond, TripAdvisor #1-ranked Hotel, featuring over 1400 guest rooms, including 53 suites and over 200,000sq. ft. of flexible meeting space. 2012 Best Guest Service Award Winner for Hotel 500+ Rooms 2012 Connie Award Winner for Hotel 500+ Rooms 2012 Hilton Hotel of the Year Award 500+ Rooms 2012 Annual Blue Energy Culture Award 500+ Rooms AAA Four Diamond, TripAdvisor #1-ranked Hotel, featuring over 1400 guest rooms, including 53 suites and over 200,000sq. ft. of flexible meeting space. 2012 Best Guest Service Award Winner for Hotel 500+ Rooms 2012 Connie Award Winner for Hotel 500+ Rooms 2012 Hilton Hotel of the Year Award 500+ Rooms 2012 Annual Blue Energy Culture Award 500+ Rooms



Hilton Boston Logan Airport

• United States
• Hospitality
• 1 - 100 Employee

• Night Manager

  • 2009 - 2012

  AAA Four Diamond Hotel. 599 rooms and suites and 30,000sq. ft. of meeting space. Managed a workforce represented by two labor unions. AAA Four Diamond Hotel. 599 rooms and suites and 30,000sq. ft. of meeting space. Managed a workforce represented by two labor unions.