Experience

Sopra Banking Software

• France
• Software Development
• 700 & Above Employee

• Senior Project Manager

  • Aug 2022 - Present

  London Area, United Kingdom



C&R Software

• United States
• Software Development
• 100 - 200 Employee

• Senior Project Manager

  • Jun 2021 - Aug 2022

  United Kingdom



FICO

• Italy
• Design Services

• Senior Project Manager

  • Nov 2018 - Jun 2021

  London, United Kingdom Been doing some more really interesting big project stuff in debt management space with Tier 1 bank. Have been very busy, learning loads and helping customers deliver success



ieDigital

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Senior Client Manager

  • Sep 2016 - Sep 2018

  Kingston upon Thames, United Kingdom ieDigital is an innovative, Forrester recognised, global provider of secure digital financial software solutions that deliver the required business outcomes for its customers, resulting in overall customer success . Following an Agile methodology I initially delivered a tier 1 banks digital corporate cards solution supporting over 100 of their tier1/2 corporate customers and enabled them to introduce new brands to the platform. Building on this success I then managed multi… Show more ieDigital is an innovative, Forrester recognised, global provider of secure digital financial software solutions that deliver the required business outcomes for its customers, resulting in overall customer success . Following an Agile methodology I initially delivered a tier 1 banks digital corporate cards solution supporting over 100 of their tier1/2 corporate customers and enabled them to introduce new brands to the platform. Building on this success I then managed multi multi pound innovative client accounts covering current accounts, credit cards, store cards, saving, loans, collections and motor finance either directly or through partner companies such as FIS, First data or TSYS. Customers I helped included challengers banks and innovative providers on new financial services product, helping them prepare their business for GDPR and PSD2 Key areas of interest were the measuring of business outcome’s through digital analytics to support ongoing continuous improvements for the business and digital solutions

• Senior Project Manager

  • Sep 2015 - Sep 2018

  Running multiple Digital projects in an Agile environment for major UK Banks for Collections,Corporate Cards and Personal Loans .



Payment Card Technologies

• United Kingdom
• Financial Services

• Project Manager/BA

  • Apr 2015 - Jun 2015

  Assisting an innovative company with some pre-sales project activities for a key payment cards opportunity with the Irish Post office. Also helped them operationalise internal processes and supported some key tactical projects covering transition and performance testing of an initial wallet based digital banking solution



Santander

• Spain
• Banking
• 700 & Above Employee

• Project Manager

  • Jun 2014 - Mar 2015

  Milton Keynes, England As part of the process to bring in house credit card processing, I ran work streams to re-provision business intelligence applications and supported operational process covering CRM, finance, pricing, risk and MI. Project entailed defining the current processes/scope and then leveraging existing applications, process and products to minimize business and IT change for this complex operational risk project



Lloyds Banking Group

• United Kingdom
• Financial Services
• 700 & Above Employee

• Program Manager

  • Feb 2013 - May 2014

  london, united kingdom Program/Operations manager for the Consequential Loss/T ax Remediation work stream for the banks SME (IRHP) Derivatives redress program: communicating outcomes/settlement to customers. I managed Business Analysts in defining policy, process, procedures and toolsets from initial FCA documentation (with independent reviewers - (EY) to deliver the ongoing operational capability. I then mobilized and managed a team of legal assessors, accountants, tax specialists to deliver… Show more Program/Operations manager for the Consequential Loss/T ax Remediation work stream for the banks SME (IRHP) Derivatives redress program: communicating outcomes/settlement to customers. I managed Business Analysts in defining policy, process, procedures and toolsets from initial FCA documentation (with independent reviewers - (EY) to deliver the ongoing operational capability. I then mobilized and managed a team of legal assessors, accountants, tax specialists to deliver Consequential Loss/Tax assessments and determinations to customers Show less



Blemain Group

• Business Consultancy and PM

  • Oct 2012 - Jan 2013

  Manchester, United Kingdom Business process strategy definition and program definition followed by requirements gathering and analysis with objective to support company in going to market and taking a buy or build solution decision.



Banco Santander

• Argentina
• Banking
• 1 - 100 Employee

• Program Manager

  • Jan 2011 - Sep 2012

  Frankfurt Am Main Area, Germany Working in Germany and Spain I ran and provided program management and solution definition skills for a mortgage transformation and retail banking integration program for Santander who had just purchased a German bank (SEB). With a multilingual team in Germany and Spain ran a program to define the Retail and SME Mortgages/Loans ‘To Be’ processes and deliver them through new IT solutions integrated with existing Santander systems and German legacy systems.



Just Retirement

• United Kingdom
• Financial Services

• Senior Project manager

  • Jul 2010 - Jan 2011

  London, United Kingdom Project managed 1, Document Management and Organisation and Governance streams of the Solvency 2 program. The documentation project being a Sharepoint 2010 solution. 2, the ICAS and QIS 5 submissions. 3. work regarding the Advanced, Risk-Responsive Operating FrameWork



BEP Systems Limited

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Program Manager

  • Sep 2009 - Jun 2010

  London, United Kingdom Was working in the records and information management space with a focus on SharePoint solutions and policy management. Was responsible for production of records management reviews and studies to support organizational business cases to improve their information governance. Provided Business Consultancy to a mortgage software supplier during its initial engagement with a world wide bank Working to develop and roll out a Smart phone application suite to enable financial… Show more Was working in the records and information management space with a focus on SharePoint solutions and policy management. Was responsible for production of records management reviews and studies to support organizational business cases to improve their information governance. Provided Business Consultancy to a mortgage software supplier during its initial engagement with a world wide bank Working to develop and roll out a Smart phone application suite to enable financial services processes to be delivered on mobile platforms and thus liberate the customer experience and reduce costs. Show less



IAG

• Argentina
• Higher Education
• 1 - 100 Employee

• Programme Manager

  • Oct 2007 - Aug 2009

  Working in Sydney I led a team of three project managers within the Customer Advocacy Group of IAG. I delivered projects for the Corporate Application Services team across a devolved Insurance business for roll out to 10,000 users across Australasia. I upgraded SAP HR and SAP Finance. Designed and implemented a SharePoint collaboration platform with supporting governance processes and a Sharepoint Intranet solution for the Corporate Office. I upgraded the remuneration and performance… Show more Working in Sydney I led a team of three project managers within the Customer Advocacy Group of IAG. I delivered projects for the Corporate Application Services team across a devolved Insurance business for roll out to 10,000 users across Australasia. I upgraded SAP HR and SAP Finance. Designed and implemented a SharePoint collaboration platform with supporting governance processes and a Sharepoint Intranet solution for the Corporate Office. I upgraded the remuneration and performance engagement solution and helped produced the business case for the upgrade of the SABA learning applications. I oversaw through my project managers the implementation of SAP Reinsurance and the CA project management tool, Clarity, along with the redevelopment of a recharge model for EIT to the operating businesses. Initially accountable for the standardization of the project management methodology across EIT I then moved to lead a stream of the creation of a PMO for the Corporate Office Show less



BancTec

• United States
• IT Services and IT Consulting
• 500 - 600 Employee

• programme manager (interim)

  • Nov 2006 - Sep 2007

  Program managing four projects in parallel for four separate external blue chip customers (value £1.3m). The projects deliver applications to support a new mortgage capability for a wealth management organization, regulatory compliance, efficiency gains and a new product offering to the market. All projects are full life cycle and require a can do attitude to build the team and successfully manage both internal and external stakeholders. The projects require management of offshore and local… Show more Program managing four projects in parallel for four separate external blue chip customers (value £1.3m). The projects deliver applications to support a new mortgage capability for a wealth management organization, regulatory compliance, efficiency gains and a new product offering to the market. All projects are full life cycle and require a can do attitude to build the team and successfully manage both internal and external stakeholders. The projects require management of offshore and local teams, home workers and off shore customers so clear communication and stakeholder management is a critical success factors. Show less



Kensington Mortgages

• United Kingdom
• Financial Services
• 700 & Above Employee

• Senior PM (Interim)

  • Feb 2005 - Aug 2006

  Interim manager within the Value Management Office with responsibility to help design and roll out a structured project management methodology based on Prince2 and to deliver the following portfolio of projects: 1. a strategic Business Continuity capability addressing definition and recovery of all critical business processes, and people/technology solutions for the company over three sites. Working within a matrix management structure the success for the projects required key… Show more Interim manager within the Value Management Office with responsibility to help design and roll out a structured project management methodology based on Prince2 and to deliver the following portfolio of projects: 1. a strategic Business Continuity capability addressing definition and recovery of all critical business processes, and people/technology solutions for the company over three sites. Working within a matrix management structure the success for the projects required key relationship and influencing skills at all levels within the organization in order to deliver a successful business continuity plan and test. The role also required clear analytical and problem solving skills to prioritize and scope the recovery processes to deliver an efficient, effective and economical solution 2. the design of a strategic web site to facilitate investors’ ability to analyze their portfolio position for mortgage backed securities (MBS) (including evaluation of Content Management Systems and integrated MIS) 3. the successful acceptance of a new EPOS mortgage application through its system and UAT phases. Show less



Attentiv

• Technology, Information and Internet

• Senior Project Manager (Interim)

  • Feb 2003 - Feb 2005

  Project Manager for key streams within a large program driven by MCOB regulation and the need to provide a single platform solution for seven mortgage brands for a major European Bank. Reporting to the program managers, I project managed various multi skilled teams of managers and analysts for the following streams: 1. E-commerce application development (approx. 4500 day conversion of a Powerbuilder front end into an e-commerce solution to meet the business needs). Role required… Show more Project Manager for key streams within a large program driven by MCOB regulation and the need to provide a single platform solution for seven mortgage brands for a major European Bank. Reporting to the program managers, I project managed various multi skilled teams of managers and analysts for the following streams: 1. E-commerce application development (approx. 4500 day conversion of a Powerbuilder front end into an e-commerce solution to meet the business needs). Role required third party supplier management. 2. Migration of a multi brand, multi-database business operation for seven core brands (1 million customers with a value of £35,000 million) 3. Future release manager - managing the future package release through the design and development phases from a single customer perspective (IRO 1000 days build) 4. Business Consultancy - design and align business process, workflow and document management solutions 5. Analysis of MCOB changes and the design of compliant solution. For the international arm of the above bank I then : 1. managed the successful migration of a mortgage book from another international bank 2. delivered a project to review business/product processing over the previous five years and provided consultancy to implement identified changes. Show less



Lynx Financial Systems

• Australia
• Computer Software

• Program director

  • Nov 2001 - Jan 2003

  Joined Lynx Australia during the initial definition stages of the program to deliver a fully workflow and systems integrated mortgage solution for EDS and Westpac Bank, as the initial customer for the proposed Asian mortgage processing utility. Reporting to the COO and working with the Lynx client executive the role was initially to mobilise, motivate and lead the Lynx team to scope, price and provide plans for all aspects of the program, whilst building/managing the client relationship… Show more Joined Lynx Australia during the initial definition stages of the program to deliver a fully workflow and systems integrated mortgage solution for EDS and Westpac Bank, as the initial customer for the proposed Asian mortgage processing utility. Reporting to the COO and working with the Lynx client executive the role was initially to mobilise, motivate and lead the Lynx team to scope, price and provide plans for all aspects of the program, whilst building/managing the client relationship between the different client and Lynx sites. The scale of the program in relationship to the projected Lynx business plan also meant the role had key inputs to the future organisational design. The definition stage which I ran allowed EDS to make the strategic decision to ask Lynx to provide the servicing engine with the required effort being identified as about 9000 man days. In parallel to this: 1. the program was instigated with 26 projects being identified across the customer program, for which I was a stakeholder on the majority 2. the RATIONAL methodology was introduced to the program As the program moved through the forming stage more detailed requirements were gathered for the functional aspect of the servicing engine with the previous scale of the program being confirmed. Show less



CMG

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Managment Consultant

  • 1998 - Nov 2001

  I joined CMG Admiral to help build a business consultancy section for the organisation’s Financial Services Group to facilitate the strategic movement from systems provider to end-to-end solution provider. I worked on various projects to build this new group’s presence within the existing structure. When CMG obtained Admiral I joined the new Management Consultancy Group and assisted in the initial team forming processes and undertook the following roles : 1. planned the organisational… Show more I joined CMG Admiral to help build a business consultancy section for the organisation’s Financial Services Group to facilitate the strategic movement from systems provider to end-to-end solution provider. I worked on various projects to build this new group’s presence within the existing structure. When CMG obtained Admiral I joined the new Management Consultancy Group and assisted in the initial team forming processes and undertook the following roles : 1. planned the organisational re-design for the long term savings IT organisation within CGU as a result of the merger between NU and CU 2. analysed the business processes and requirements for provision of a distributed, multilingual, multi currency personal loans solution, with an integrated international team. Intranet based solution followed RATIONAL Component Based design methodology and UML standards. 3. successfully ran a discovery project for a major UK health organisation that lead to the delivery of a Java intranet solution to integrate a dispersed organisation 4. produced and helped sell the business case for a major UK insurance company’s e-commerce Portal, interactive TV and stakeholder pension solution 5. liaised with software suppliers to prototype a lifestyle portal and stakeholder pensions solutions for IFAs, employers and employees 6. gathered and analyzed requirements for an e-commerce stakeholder pension proposition before providing UAT guidance for the eventual solution 7. measured, evaluated and reported on supplier organisations and their packages, for a proposed business intelligence datawarehousing solution for a major UK Bank 8. designed and built a deposit system (Oracle) for a UK financial services company, that integrated into their existing systems 9. researched, analyzed and reported on the requirements and lender/product readiness for responding to the new mortgage regulation (CP98) Show less



Lynx financial systems

• Australia
• Computer Software

• Project Manager

  • 1992 - 1998

  Responsible for the management of full life cycle projects from initial pre-sales project definition and responding to ITTs, through to the post production, end of warranty period. Tasked with the goal of successfully completing projects on time, to budget, to specification and profitably. Major projects managed have been of the scale of £2/3 million over a period of two/three years involving multi skilled teams of approx twenty. Projects have been on remote customer sites, and have required… Show more Responsible for the management of full life cycle projects from initial pre-sales project definition and responding to ITTs, through to the post production, end of warranty period. Tasked with the goal of successfully completing projects on time, to budget, to specification and profitably. Major projects managed have been of the scale of £2/3 million over a period of two/three years involving multi skilled teams of approx twenty. Projects have been on remote customer sites, and have required good team maintenance and human resource management skills. 1. Project Director and Senior Consultant for the creation of Standard Life Bank (SLB) : Built applications and designed workflow and business processes for a greenfield call centre, to allow SLB to process all aspects of savings, mortgages and personal loan products. 2. Project manager and business consultant for the creation of Direct Line Financial Systems (DLFS) : project managed and designed the first major, fully workflow integrated, telephone mortgage application solution in the UK. In parallel I also successfully managed and implemented, a fully integrated telephone based personal loans and savings system. In the latter part of this project I parallel project managed the implementation of a commercial lending system (Lloyds TSB) and then moved onto project managed the new Powerbuilder solution. 3. Project managed and provided consultancy for a prestigious residential lending system implementations (Coutts Bank and Lombard), and assisted in the design and development of a multi currency commercial lending system (Guardian). Show less