Vice President Disaster Recovery and IT Risk

• Jul 2021 - Present

Manager, IT Infrastructure

• Aug 2020 - Jul 2021

Senior Manager, Cloud Operations

• Aug 2018 - Aug 2020

• Responsible for technical vision for Cloud Operations • Develop resiliency and disaster recovery strategies for cloud• Responsible for defining/deciding which tools/technology will be used for our cloud platform• Work with Architecture teams to determine technology strategy and best practices• Responsible for Cloud Operations and Support of all cloud infrastructure and services• Responsible for datacenter infrastructure and core services between multiple production and DR datacenters• Built out Cloud Operations and Support team• Lead Cloud Operations team to support AWS environment infrastructure and services• Developed monitoring standards to reduce MTTR for cloud infrastructure and applications• Transitioned Cloud Ops and DevOps teams onto the ServiceNow platform• Implemented ITIL processes for cloud teams• Integrated monitoring solutions for automated alerting and ticket creation Show less

Sr. Manager, IT Service Continuity and Disaster Recovery

• Jul 2015 - Aug 2018

• Manage IT service management operations within the ITIL framework• Provide strategic planning for IT operations • Manage vendor relationships and service delivery to the business• Overall lead for the Global IT Service Continuity and Disaster Recovery program• Develop/refine processes and procedures for continual improvement of IT operations• Determine business impact for current and new processes and translate into technical requirements• Responsible for overall service continuity for critical business and operational processes• Part of the Business Continuity working group to ensure service continuity aligns with business objectives Show less

Manager, Technology Operations

• Oct 2010 - Jul 2015

• Provide overall delivery of operational processes and support• Responsible for service delivery from multiple sourcing vendors to provide support and continuity to all Hilton Worldwide applications and business functions• Manage and track critical incidents and outages to resolution and provide communications and escalation to IT leadership• Escalate and communicate issues between application teams and sourcing partners

Lead Microsoft Systems Administrator

• Jul 2005 - Oct 2010

• Lead technical resource for Disaster Recovery strategy and testing for mission critical systems Responsible for designing and implementing Disaster Recovery strategies.• Responsible for the overall support and administration of the Hilton Microsoft based infrastructure. • Create and Manage virtual servers• Deploy and configure antivirus software for Windows environment• Directly responsible for the daily monitoring and maintenance of the production, staging, and testing environments that make up Hilton’s Microsoft environment.• Systems consulting, installation, testing, performance tuning, and on-going support of hardware and related operating systems for each platform to meet performance and business goals.• Assist engineers and developers in the design and development of solutions to meet current business requirements.• Provide leadership to Administration and Operations staff in the identification and resolution of system problems in order to meet company- wide SLAs. • Provide input to the budget process as well as providing project cost estimates and plans to engineering and management as required. • Maintain positive working relationship with the product managers, departments within the Data Center, and all associated vendors providing leadership and direction when needed. Show less

Microsoft Systems Administrator

• Jan 2004 - Jul 2005

• Responsible for designing and implementing Disaster Recovery strategies.• Responsible for the support and administration of the Microsoft infrastructure and mission critical systems in a large scale environment.• Duties include project leadership and systems Administration of all W2K3/W2K/NT servers. • Evaluation, analysis, planning, pricing, consulting, ordering, installation, testing, tuning and on-going support of hardware and related operating systems for each platform. • Planned and implemented enterprise wide installation and configuration of CA Asset Management Show less

Systems Analyst

• Apr 2002 - Jan 2004

• Develop and test Disaster Recovery procedures • Provide second level support for computer operations.• Create technical procedures for computer operators.• Administer servers and applications.• Create/modify user accounts and permissions.• Install/administer server backups.• Install/administer anti-virus software.• Install/administer CA Unicenter products.• Image/build servers.• Responsible for large scale Microsoft environment.

Computer Operator

• Jan 2001 - Apr 2002