Experience

MEDSCHEME HOLDINGS

• South Africa
• Financial Services
• 400 - 500 Employee

• Bonitas Executive Office Specialist

  • Feb 2023 - Present



Siyandza

• Functional Experience Designer

  • Nov 2015 - Feb 2023



Altron People Solutions

• South Africa
• Outsourcing/Offshoring
• 300 - 400 Employee

• Jnr Functional Experience Designer

  • Feb 2014 - Feb 2023

  I am currently part of a User Experience Team. As A functional experience designer I have listed below my main duties:1. Creating and developing UI, Wi-frames, Prototypes using tools: UXpin, Axure, Adobe Dreamweaver, Adobe Flash and Adobe Photoshop.2. Develop new features, fixing bugs and technical testing using the following development languages and CMS: HTML,HTML5,CSS, CSS3, PHP,Mysql and MODX3. Collaborate with other team members to build mock ups, interactive prototypes and proofs of concept that integrate technology and client business requirements into business and design strategies4. Using feedback from users and research identified issues to provide recommendations for system improvements and preventive measures; and participates in the development of changes as part of the User experience team5. Run usability tests to ensure the best experience of use on the system.6. Documentation of Functional Requirements Show less

• Case Base Author/Junior Developer

  • Aug 2012 - Feb 2014

  Please note I was based at the customers premises MTN when perform the duties listed below:1. Planning, facilitating and developing supporting material for Knowledge Base processesFacilitate process design workshops with Subject Matter Experts from around the business. 2. Ensure the Knowledge Base reflects the latest business and operational processes.3. Monitor usage and adoption of the Knowledge Base; escalating issues to the Senior Case Base Author with proposed solutions.4. Reporting and analysis of usage, effectiveness, redundancy etc5. User Administration: Creating user access and assigning user profiles6. Ensure the Knowledge Base ‘clusters’ are accurate, not duplicated, valid and consistent both in content and style, correctly reflecting the relationships between knowledge content.7. Identify issues in processes and escalate for correct company policies.8. Facilitate user groups to understand usability and ensuring Knowledge Base is ‘easy to use’ from any perspective. 9. Providing technical assistance in regards to the Knowledge Base design and functions10. Assisting with the design of the User interphase, changes to UI, UI technical support, system upgrades11. Develop new functions for the UI using HTML, CSS Adobe Dream weaver and Adobe Flash Show less

• Written Communications administrator for Samsung

  • Oct 2010 - Jul 2012

  I have listed below the main duties for this position:1. Supplying customers with technical and general support via e-mail and online chat for all Samsung product types2. Compile Daily reports