Experience

Luxer One

• United States
• Transportation, Logistics, Supply Chain and Storage
• 100 - 200 Employee

• Inside Sales Manager

  • Jun 2023 - Present

  Charlotte, North Carolina, United States



Better

• United States
• Advertising Services
• 1 - 100 Employee

• Sales Director

  • Nov 2021 - Jul 2023

  Charlotte, North Carolina, United States Responsible for leading Better.com’s prospecting, nurturing and sales processes for their purchase vertical through economic hardship and was able to increase lead to sales conversion by 50% in the first 4 months. Collaborated with product, marketing, and engineering teams to design customer relationship management tools, marketing strategies, communication automation, and contact center solutions, resulting in significant improvements in efficiency and effectiveness. Implemented successful… Show more Responsible for leading Better.com’s prospecting, nurturing and sales processes for their purchase vertical through economic hardship and was able to increase lead to sales conversion by 50% in the first 4 months. Collaborated with product, marketing, and engineering teams to design customer relationship management tools, marketing strategies, communication automation, and contact center solutions, resulting in significant improvements in efficiency and effectiveness. Implemented successful communication automation and contact center solutions, resulting in better customer engagement and higher sales conversion rates.

• Senior Sales Manager

  • Oct 2020 - Nov 2021

  Charlotte, North Carolina, United States Successfully scaled Better.com’s business development team from pilot to a fully functioning organization, overseeing the implementation of outbound prospecting, inbound customer service, email, live-chat and SMS teams, as well as off-shore 24x7 support. Led the team to grow to over 250 SDRs, 25 managers, and 5 senior sales managers, ensuring seamless collaboration between all departments and maximizing efficiency at scale.

• Sales Manager

  • Jan 2020 - Oct 2020

  Charlotte, North Carolina Maintained full responsibility for the daily and monthly sales performance for anywhere from 15-25 sales agents across 3 different businesses. Played a key role in creating internal accountability, coaching, and development SOPs that were adopted among 40 leadership teams, resulting in improved team performance, individual growth, and employee retention.



Red Ventures

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Senior Sales Manager

  • Aug 2012 - Jan 2020

  Served as a strategic business leader for all sales operations with multiple partnerships . Managed high performing sales teams comprised with as many as 180 agents along with 14 sales leaders through a proactive approach to staff training and development. Led the successful launch of a full funnel sales team for 2 new partnerships. Successfully beat our competitor in a head-to-head test, catapulting our AllConnect sales team from 40 to 165 agents within a 6-month window while maintaining… Show more Served as a strategic business leader for all sales operations with multiple partnerships . Managed high performing sales teams comprised with as many as 180 agents along with 14 sales leaders through a proactive approach to staff training and development. Led the successful launch of a full funnel sales team for 2 new partnerships. Successfully beat our competitor in a head-to-head test, catapulting our AllConnect sales team from 40 to 165 agents within a 6-month window while maintaining strong sales performance. Show less



US Army

• United States
• Law Enforcement
• 1 - 100 Employee

• Multimedia Specialist

  • Sep 2003 - Sep 2009

  Fort Bragg Received a Bronze Star for leading teams of up to 15 personnel with full responsibility for scheduling work, evaluating performance, disciplinary action, and long-term career planning/development/promotion. Consistently integrated new members to a fast-paced team with a wide range of range of personalities by using strong work ethic, patience, interpersonal and effective teaching/training skills. Deployed 4 different occasions to various locations worldwide, adapting, learning, and… Show more Received a Bronze Star for leading teams of up to 15 personnel with full responsibility for scheduling work, evaluating performance, disciplinary action, and long-term career planning/development/promotion. Consistently integrated new members to a fast-paced team with a wide range of range of personalities by using strong work ethic, patience, interpersonal and effective teaching/training skills. Deployed 4 different occasions to various locations worldwide, adapting, learning, and comprehending new systems and remotely managing teams using multiple methods successfully each time. Show less