Digital Workplace Engineer

• May 2019 - Present

• Cloud - Design, development and implementation lead of a solution to provide sandboxed dev desktops to teams within the company, this utilized Amazon WorkSpaces with integration into Azure Active Directory (With MFA) and Azure Directory services.• Citrix XenDesktop - Assisting with the development and the rollout of Windows 10 during transition of the 3500 seat estate from Windows 7 to Windows 10. This involved development of the images for use with persistent, non-persistent and pooled delivery groups. Complex bespoke application troubleshooting and detailed understanding of application installation routines and application virtualization layers.• SCCM 2012 onwards - Advanced management of patching schedules, OS image delivery and application delivery streamlining. Full application packaging and content delivery to desktop & server machines, in addition to low level troubleshooting of client package installation issues.• Design and implementation of POC Configuration Management solution to allow WorkSpace management and reporting based on Puppet. Creation of scripts and associated application installation routines across both Windows and Linux OS’s.

Director

• Feb 2019 - Present

Technical Architect

• Feb 2018 - May 2019

• Responsible for the assessment and design of complex infrastructure across a variety of technology on customer accounts, including SCCM, NetBackup, SQL HA Clusters(Physical & Virtual).• Required to perform governance on designs produced by others and SMEs• Identification of potential for project development and upsell opportunities during the design phase. • Assigned to SC contracts, with security always at the forefront of all designs.• Extensive work on application heat map for secure client, allowing full asset management and aligning project requirements to future roadmap.• Production of designs for highly available ESX estate for a large commercial water company. Including the production of high performance and highly available distributed SQL clusters.

Systems Consulting Analyst

• Jun 2012 - Jan 2018

• Technical Consultant for a large customer base. A wide range of technologies covered across SMB and enterprise estates.• Extensive involvement in private cloud implementations, particularly in the VMware arena. Including developing DR recovery strategies with VMware SRM. Experience in deployment automation using VMware Orchestrator and developing customized workflows to address the deployment needs. Development of automated server build scripts utilizing PowerShell, Bash and VMware Orchestrator to ensure customer systems can be deployed quickly and to a consistent standard.• Design & deployment of multiple Citrix XenApp systems on versions ranging from XA4.5 to 7.6. Secure access to environments provided by both Citrix CAG VPX appliances and Citrix Netscaler. User base of systems range from 100 to 2000. Systems designed with the elasticity to expand/contract with the customer’s needs.• Application packaging utilizing both Citrix Streaming profile and MS App-V 4.6 & 5. Undertook a migration project from App-V 4.6 to V5 for financial customer in a high pressure environment.• Migration of customer VPN secure access from Citrix Access Gateway to Citrix Netscaler HA configuration. Custom secure access policies defined for end point analysis and mobile access.• Deployment of 50 user Citrix VDI-In-a-Box infrastructure for internal use by support teams. Secure access to the system provided internally by storefront.• Heavy involvement in Linux implementations for secure clients including server hardening to pass penetration testing.• Act as a technical escalation point for Xerox support teams globally.• Design and implementation of VirtualBridges Verde VDI DR environment. This allows customers to continue working in the event they experience site failure. E.g. support center/telesales workers.

Senior Systems Engineer

• Sep 2011 - May 2012

• Technical lead for the Windows Server Admin team. This role involved overseeing all changes to the server infrastructure and ensuring that technical aspects of implementations were correctly planned. This included critical schema updates to the Active Directory to allow Lync implementations to commence.• Implementation of full PKI utilizing specialist encryption hardware.• Escalation point for complex technical queries across the Aspire project.• Updated and expanded existing server asset database, with development in T-SQL and C# .NET.

Citrix Infrastructure Architect

• Feb 2010 - Sep 2011

• Lead architect on major data centre migration project. Migrating and consolidating a 16 host ESX implementation into a 10 host HA Cluster. Build of new 20 server Citrix XenApp 5.0 installation with streamed applications and profile optimisation. Consolidation of 3 separate Exchange 2003 & 2007 implementations into a single Exchange 2007 infrastructure with high availability Continuous Cluster Replication.• Designed new datacenter with modular scalability in mind. • Design, implementation and configuration of Dell Equallogic ISCSI SAN storage systems. Implemented replication between the 2 SAN instances.• Good experience in utilising Powershell to manipulate the exchange infrastructure and automate management of the system.• 3rd/4th line Windows 2000-2008 Implementation and advanced levels of support, Citrix XenApp 4.5 & 5 Implementation, configuration and optimisation.• VMWare ESX 3.5 & 4.0 Cluster Implementation, system upgrades, support and capacity planning. Custom ESXi driver injection into the installation image to allow support of additional hardware.• Citrix Access Gateway 4.5 with AAC Installation and management, policy control, endpoint scanning. Also implemented integration with mobile devices such as iPhones/iPad’s and Android devices.• Group Policy and login scripts design and implementation using vbscript or javascript.

Intel Services Specialist

• Aug 2007 - Jan 2010

• 3rd line Windows support and infrastructure management. All versions since Win95.• Project implementations across a wide range of customers. Healthcare, MOD and commercial.• Citrix XenApp 4/4.5/5.0 farm administration, troubleshooting and implementation• Active Directory 2000-2008 and Exchange 2000-2007 configuration, support and multi site implementations.• Support, management and implementation of XenServer and VMWare Enterprise class infrastructures including shared storage solutions using fibre channel and iSCSI.• Group Policy and login scripts design and implementation using vbscript or javascript.• Citrix XenDesktop implementation with provisioning server• Support of multiple technologies including Backup Exec/Arcserve, Mail/WebMarshal, SQL 2000/2005• Support of SAN/NAS and fibre channel switches including zone configurations.• Experience in design and build of interactive AJAX web driven databases.• Escalation point for problem resolution

Data Centre Support Specialist 7Global

• Mar 2005 - Aug 2007

• Customer facing from the first point of contact throughout project lifecycle to closure.• Support of users over multiple active directory domain infrastructures. Including installation and maintenance of payroll applications.• Website hosting configuration and management through IIS + SFTP technologies. Application of product changes and SQL scripting.• Linux builds and configuration of Linux mail server with spam + virus filtering technology.• Phone support and email technical support of users.• Server building, testing and development of new systems. Server racking, network patching, Server monitoring and offsite remote support.• Administration and support of IBM based SAN networks, including backup infrastructure and LTO tape management devices.• Windows RIS, policy and logon scripts. Appsense lockdown software installation, configuration and management.• VERITAS Backup and daily backup contingency plans• Citrix MF + PS3/4 installation, configuration, management and support.• Building and advising customers of solutions to fit their needs.

IT Helpdesk Analyst

• Sep 2004 - Mar 2005

• First line support supporting over 5000 users.• Support of users over an active directory infrastructure and using remote software (Net meeting) to control machines and resolve problems.• Phone support and technical support of users. • First line support supporting over 5000 users.• Support of users over an active directory infrastructure and using remote software (Net meeting) to control machines and resolve problems.• Phone support and technical support of users.

IT Systems Engineer

• Apr 2000 - Sep 2004

• Chosen to work on various major IT systems improvement programmes including design and implementation of Citrix Metaframe XPe. Design and implementation of corporate antivirus solution. • Controlled budgets, forecasts & business scheduling tools • Delivered technical related recommendations, guidance & advice to customers throughout the organisation. • Handled project planning, implementation, development & resources. (File/print server upgrades, Citrix implementation, Antivirus solution (MacAfee Virusscan 4.5 & 7 automatic updates and Epolicy orchestrator management). • In-depth experience of MS Office, Word, Excel, Access database design/support and PowerPoint. • Negotiated with system suppliers to improve response times to maintenance agreement call-outs • In-depth support and management of MS Exchange and Outlook integration. • Experience implementing and managing Citrix Metaframe Xpe and Citrix user support. • Server building and support including the implementation of server upgrades and organised downtime planning. Windows Server NT - 2003 and SQL. • 3 years experience of network (LAN/WAN) support including configuration of Cisco switches, routers, hubs, remote servers. • Experience providing backup and restoration of systems and in disaster recovery.