Keith Gleason
Customer Success Manager at Armorblox- Claim this Profile
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French -
Topline Score
Bio
Ravi Bhandia
Keith is easily one of the sharpest people I've ever had the privilege of working with. He came in and learned our product extremely fast and identified areas of product confusion in his first few weeks! His attitude is awesome and he will surely help any org's product and gtm motion through his passion for customers and attention to detail!
Kevin Nye
I had the pleasure of working alongside two different teams at ClickUp! First as a Product Coach and then we were both promoted to help found the Customer Success Engineering team. I admire and envy Keith’s ability to essentially teach himself how to use highly technical tools and become a product expert in what feels like a matter of minutes. He has a unique ability to be both relaxed and confident at the same time when working directly with customers. To me, that’s something that any customer facing employee should strive to achieve. All in all, Keith is the kind of person you just want to be around and someone I would love to have on my team again!
Ravi Bhandia
Keith is easily one of the sharpest people I've ever had the privilege of working with. He came in and learned our product extremely fast and identified areas of product confusion in his first few weeks! His attitude is awesome and he will surely help any org's product and gtm motion through his passion for customers and attention to detail!
Kevin Nye
I had the pleasure of working alongside two different teams at ClickUp! First as a Product Coach and then we were both promoted to help found the Customer Success Engineering team. I admire and envy Keith’s ability to essentially teach himself how to use highly technical tools and become a product expert in what feels like a matter of minutes. He has a unique ability to be both relaxed and confident at the same time when working directly with customers. To me, that’s something that any customer facing employee should strive to achieve. All in all, Keith is the kind of person you just want to be around and someone I would love to have on my team again!
Ravi Bhandia
Keith is easily one of the sharpest people I've ever had the privilege of working with. He came in and learned our product extremely fast and identified areas of product confusion in his first few weeks! His attitude is awesome and he will surely help any org's product and gtm motion through his passion for customers and attention to detail!
Kevin Nye
I had the pleasure of working alongside two different teams at ClickUp! First as a Product Coach and then we were both promoted to help found the Customer Success Engineering team. I admire and envy Keith’s ability to essentially teach himself how to use highly technical tools and become a product expert in what feels like a matter of minutes. He has a unique ability to be both relaxed and confident at the same time when working directly with customers. To me, that’s something that any customer facing employee should strive to achieve. All in all, Keith is the kind of person you just want to be around and someone I would love to have on my team again!
Ravi Bhandia
Keith is easily one of the sharpest people I've ever had the privilege of working with. He came in and learned our product extremely fast and identified areas of product confusion in his first few weeks! His attitude is awesome and he will surely help any org's product and gtm motion through his passion for customers and attention to detail!
Kevin Nye
I had the pleasure of working alongside two different teams at ClickUp! First as a Product Coach and then we were both promoted to help found the Customer Success Engineering team. I admire and envy Keith’s ability to essentially teach himself how to use highly technical tools and become a product expert in what feels like a matter of minutes. He has a unique ability to be both relaxed and confident at the same time when working directly with customers. To me, that’s something that any customer facing employee should strive to achieve. All in all, Keith is the kind of person you just want to be around and someone I would love to have on my team again!
Credentials
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Project Management Foundations
LinkedInDec, 2021- Nov, 2024 -
Certified Customer Success Manager (CCSM) Level 1
SuccessHACKERJan, 2022- Nov, 2024
Experience
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Armorblox (now part of Cisco)
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United States
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Software Development
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1 - 100 Employee
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Customer Success Manager
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Mar 2023 - Jul 2023
Managed Enterprise and upper Mid-Market customers from onboarding through renewals. Provided personal and customer feedback to the product team resulting in product updates, documentation updates, and an improved UI/UX. Managed Enterprise and upper Mid-Market customers from onboarding through renewals. Provided personal and customer feedback to the product team resulting in product updates, documentation updates, and an improved UI/UX.
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Teamflow
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United States
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Software Development
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1 - 100 Employee
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Customer Success Manager
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Jun 2022 - Jan 2023
Managed all new customer relationships throughout their entire customer journey: from presale trial management, to strategic account planning, to onboarding/ team training, to the renewal/ expansion motion. Provided direct feedback to the product and engineering team based on customer feedback and personal experience to help guide the direction of product development. Managed all new customer relationships throughout their entire customer journey: from presale trial management, to strategic account planning, to onboarding/ team training, to the renewal/ expansion motion. Provided direct feedback to the product and engineering team based on customer feedback and personal experience to help guide the direction of product development.
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ClickUp
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United States
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Software Development
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500 - 600 Employee
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Customer Success Engineer
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Dec 2021 - May 2022
Created and presented Proof of Concept buildouts for current Enterprise clients. Provided technical expertise to help clients achieve business outcomes, overcome technical hurdles, and deepen their ClickUp capabilities.
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Coach
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Sep 2021 - Dec 2021
Advised ClickUp users on platform Hierarchy structure, features, best practices, workarounds, and integrations. Maintained an average feedback rating of 4.94/5 on over 160 client video conference interactions.
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Backcountry
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Retail
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500 - 600 Employee
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Buyer- Footwear
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Mar 2019 - Sep 2021
Managed all aspects of one of the largest categories at Backcountry.com including assortment selection/curation, category marketing conceptualization, promotional cadences/product lifecycles, order management/receipt flow, and vendor relationships. Directly influenced financial planning and bottom line sales targets for Footwear and Softgoods.
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Associate Buyer- Men's Apparel
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Jul 2016 - Mar 2019
Bought and managed relationships with upwards of 50 Men’s Apparel brands on the highest volume merchandising division in the company. Utilized analytical skills to improve the profitability and inventory efficiency within my assortment.
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Sports Authority
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United States
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Retail
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700 & Above Employee
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Assistant Buyer
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Feb 2015 - Jun 2016
Work directly with the accessories buyer to create assortments, write/update/track purchase orders, balance budget, create/maintain skus, and manage relationships with vendors. Work with other assistant buyers and the marketing team to create and review advertisements.
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Business Analyst
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May 2013 - Jan 2015
Work within a buying team to analyze product, and distribute between the 480 Sports Authority Stores within the United States. Utilize an active replenishment system to ensure key items maintain high in stock levels at all stores.
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Boot Doctors Inc
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Telluride, CO
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Sales Associate
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Oct 2012 - May 2013
Merchandised and organized a retail store for optimal consumer flow and satisfaction. Assisted in the sales of outdoor hard goods including product lines of skis, snowboards, bikes, boots, and accessories. Solved problems with skis and snowboards while maintaining the highest levels of customer service. Merchandised and organized a retail store for optimal consumer flow and satisfaction. Assisted in the sales of outdoor hard goods including product lines of skis, snowboards, bikes, boots, and accessories. Solved problems with skis and snowboards while maintaining the highest levels of customer service.
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Verizon
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Operations Intern
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Jun 2011 - Aug 2011
Assisted the Indirect Operations team with deep dive analyses, backend data cleansing, and nation-wide program implementation/rollout. Assisted the Indirect Operations team with deep dive analyses, backend data cleansing, and nation-wide program implementation/rollout.
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Education
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University of Colorado at Boulder
Bachelor of Science in Business Administration, Operations Management, International Business, Information Management -
Uppsala University
Study Abroad Program, International Business