Experience

MDI Group

• United States
• Staffing and Recruiting
• 300 - 400 Employee

• IT Specialist

  • Nov 2018 - Present

  Perform duties in a Help Desk role by solving issues users have with Windows 10, printers, locked out accounts, email, file shares, and all IT related equipment. Perform automated call setups in TeleWorks to alert customers of past dues bills, high usage, service interruptions, and any other issues that may arise. Add/remove PC's and users to the domain and AD. Install/reinstall Windows 10, Office, CIS, Auto Desk, and any other program user may need. Perform duties in a Help Desk role by solving issues users have with Windows 10, printers, locked out accounts, email, file shares, and all IT related equipment. Perform automated call setups in TeleWorks to alert customers of past dues bills, high usage, service interruptions, and any other issues that may arise. Add/remove PC's and users to the domain and AD. Install/reinstall Windows 10, Office, CIS, Auto Desk, and any other program user may need.



AVX Corporation

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 700 & Above Employee

• PC Support Technician

  • Jun 2018 - Sep 2018

  Worked to setup desktops and laptops with appropriate software, settings, and added them to the domain. Supported users with issues with Windows, printers, keyboards and mice, network connection, phones, and peripherals. Troubleshoot PC's and switches for issues. Replace or repair PC equipment. Worked to setup desktops and laptops with appropriate software, settings, and added them to the domain. Supported users with issues with Windows, printers, keyboards and mice, network connection, phones, and peripherals. Troubleshoot PC's and switches for issues. Replace or repair PC equipment.



PRETTL group

• Germany
• Motor Vehicle Manufacturing
• 400 - 500 Employee

• IT Specialist

  • Mar 2016 - May 2018

  Manage and provide cell phones for employees. Re-image PC's and laptops; Provide IT support for IT issues within the company. Setup and maintain user accounts in Domain. Service the user community with their IT needs in a help desk role. Manage and provide cell phones for employees. Re-image PC's and laptops; Provide IT support for IT issues within the company. Setup and maintain user accounts in Domain. Service the user community with their IT needs in a help desk role.



Government Contract

• System Administration

  • Mar 2015 - Jan 2016

  Worked freelance on a classified contract to install and manage an Active Domain on Windows 2012 R2 server. I was responsible for adding and modifying user accounts and permissions. I was also responsible for the updating of software network wide. Worked within AD DS. Deployed, modified, and created Group Policies. Worked freelance on a classified contract to install and manage an Active Domain on Windows 2012 R2 server. I was responsible for adding and modifying user accounts and permissions. I was also responsible for the updating of software network wide. Worked within AD DS. Deployed, modified, and created Group Policies.



Compucom

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Desktop Support

  • Dec 2014 - Feb 2015

  This was a temporary position that came to a close on 2/2015 This was a temporary position that came to a close on 2/2015