Keith Davis
Customer Success Manager at Black Pearl Mail- Claim this Profile
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Bio
Dr. Paul de Souza
Mr. Keith Davis is an exceptional customer service representative who always goes above and beyond to help his customers. He is very patient and takes the time to listen to his customers' needs, and Keith always follows through on his commitments and ensures his customers are satisfied. I would highly recommend Keith to anyone who needs exceptional customer service support. Thanks, Keith!
Deeva Lee
Keith was the best mentor I could have ever asked for at Cin7. He is diplomatic, logical and incredibly strategic. His integrity is unquestionable, and I've seen him the happiest when someone in his team has even the slightest bit of improvement. He always strives to look on the brighter side of things and is constantly out to empower his colleagues. I'll surely take all his advice with me wherever I go.
Dr. Paul de Souza
Mr. Keith Davis is an exceptional customer service representative who always goes above and beyond to help his customers. He is very patient and takes the time to listen to his customers' needs, and Keith always follows through on his commitments and ensures his customers are satisfied. I would highly recommend Keith to anyone who needs exceptional customer service support. Thanks, Keith!
Deeva Lee
Keith was the best mentor I could have ever asked for at Cin7. He is diplomatic, logical and incredibly strategic. His integrity is unquestionable, and I've seen him the happiest when someone in his team has even the slightest bit of improvement. He always strives to look on the brighter side of things and is constantly out to empower his colleagues. I'll surely take all his advice with me wherever I go.
Dr. Paul de Souza
Mr. Keith Davis is an exceptional customer service representative who always goes above and beyond to help his customers. He is very patient and takes the time to listen to his customers' needs, and Keith always follows through on his commitments and ensures his customers are satisfied. I would highly recommend Keith to anyone who needs exceptional customer service support. Thanks, Keith!
Deeva Lee
Keith was the best mentor I could have ever asked for at Cin7. He is diplomatic, logical and incredibly strategic. His integrity is unquestionable, and I've seen him the happiest when someone in his team has even the slightest bit of improvement. He always strives to look on the brighter side of things and is constantly out to empower his colleagues. I'll surely take all his advice with me wherever I go.
Dr. Paul de Souza
Mr. Keith Davis is an exceptional customer service representative who always goes above and beyond to help his customers. He is very patient and takes the time to listen to his customers' needs, and Keith always follows through on his commitments and ensures his customers are satisfied. I would highly recommend Keith to anyone who needs exceptional customer service support. Thanks, Keith!
Deeva Lee
Keith was the best mentor I could have ever asked for at Cin7. He is diplomatic, logical and incredibly strategic. His integrity is unquestionable, and I've seen him the happiest when someone in his team has even the slightest bit of improvement. He always strives to look on the brighter side of things and is constantly out to empower his colleagues. I'll surely take all his advice with me wherever I go.
Experience
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Black Pearl Mail
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New Zealand
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IT Services and IT Consulting
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1 - 100 Employee
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Customer Success Manager
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Jan 2022 - Present
Working to onboard new customers and bring a fresh pair of eyes and experience to the company to help create a consistently excellent customer experience. Working to onboard new customers and bring a fresh pair of eyes and experience to the company to help create a consistently excellent customer experience.
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Cin7
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New Zealand
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Software Development
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200 - 300 Employee
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Customer Success Team Lead
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Mar 2017 - Jan 2022
Tech support specialist initially, Tier 2 in 2 months. Trainer/Manager in 4 months. Manage quality control aspects and help run the support team. Along with analysing data and innovating processes to improve the support team. March 2019 moved over to the onboarding team as a Team Leader for the APAC region using my experience creating and improving processes to strengthen and improve the teams performance and help the staff grow too. Tech support specialist initially, Tier 2 in 2 months. Trainer/Manager in 4 months. Manage quality control aspects and help run the support team. Along with analysing data and innovating processes to improve the support team. March 2019 moved over to the onboarding team as a Team Leader for the APAC region using my experience creating and improving processes to strengthen and improve the teams performance and help the staff grow too.
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New World
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Albany
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Produce Assistant
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Sep 2016 - Mar 2017
Rotating stock to maximise sales and minimise wastage, while keeping presentation up to a high standard. Close up the shop at the end of the day, including cleaning and putting away stock in the chiller. Rotating stock to maximise sales and minimise wastage, while keeping presentation up to a high standard. Close up the shop at the end of the day, including cleaning and putting away stock in the chiller.
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Gilmours
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North Shore
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Warehouse Assistant
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Jan 2007 - Feb 2012
Picking orders for customer deliveries. Direct contact with customers about their produce orders, even in person deliveries for problem product replacements. Managed pricing for produce and stock level ordering. Picking orders for customer deliveries. Direct contact with customers about their produce orders, even in person deliveries for problem product replacements. Managed pricing for produce and stock level ordering.
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Education
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2005 - 2016
University of Auckland
Bachelor’s Degree, Statistics -
1999 - 2004
Rangitoto College
BSc, Statistics
Community
