Keith Crawford
NOC Manager at NoTraffic- Claim this Profile
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English Native or bilingual proficiency
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French Limited working proficiency
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Arabic Elementary proficiency
Topline Score
Bio
Kathy Swanson
Keith is process oriented and efficient. Keith has the ability to analyze disparate data and identify common threads to reach root cause. Keith leads by example and builds high performance teams. Keith is forward thinking and articulate. He has the uncommon ability to identify complex process issues, analyze underlying technical issues and bring both into alignment. Keith is a great team player and a great business partner!
Mark Skinner
One of the most important criteria in a successful team is to have those go-to members in various areas and Keith always stands out as one of those team members. His enthusiasm and aptitude to study advanced technology and process disciplines, and then present to the teams in an understandable and usable format is both unique and an incredible value, especially for teams that are purposed for continuous improvement. Keith is that team member who always goes the extra mile to stay on top of technology and methods across nearly every technical discipline, and most importantly he understands the functional integrations to transition this information into successful outcomes. He has in-depth technical and process knowledge across network, security, ITIL, Agile, infrastructure, operations, administration, and automation. One of the highlights of my experience in leading a team with Keith as a highly valued member is that we could always count on him being the primary go-to guy for brainstorming new ideas and innovations and the ability to present those into a practical plan. Any company with the environment and desire to build teams with members who can provide advanced technology solution improvements and an unrelenting will to get better each day, will greatly benefit with Keith on their team.
Kathy Swanson
Keith is process oriented and efficient. Keith has the ability to analyze disparate data and identify common threads to reach root cause. Keith leads by example and builds high performance teams. Keith is forward thinking and articulate. He has the uncommon ability to identify complex process issues, analyze underlying technical issues and bring both into alignment. Keith is a great team player and a great business partner!
Mark Skinner
One of the most important criteria in a successful team is to have those go-to members in various areas and Keith always stands out as one of those team members. His enthusiasm and aptitude to study advanced technology and process disciplines, and then present to the teams in an understandable and usable format is both unique and an incredible value, especially for teams that are purposed for continuous improvement. Keith is that team member who always goes the extra mile to stay on top of technology and methods across nearly every technical discipline, and most importantly he understands the functional integrations to transition this information into successful outcomes. He has in-depth technical and process knowledge across network, security, ITIL, Agile, infrastructure, operations, administration, and automation. One of the highlights of my experience in leading a team with Keith as a highly valued member is that we could always count on him being the primary go-to guy for brainstorming new ideas and innovations and the ability to present those into a practical plan. Any company with the environment and desire to build teams with members who can provide advanced technology solution improvements and an unrelenting will to get better each day, will greatly benefit with Keith on their team.
Kathy Swanson
Keith is process oriented and efficient. Keith has the ability to analyze disparate data and identify common threads to reach root cause. Keith leads by example and builds high performance teams. Keith is forward thinking and articulate. He has the uncommon ability to identify complex process issues, analyze underlying technical issues and bring both into alignment. Keith is a great team player and a great business partner!
Mark Skinner
One of the most important criteria in a successful team is to have those go-to members in various areas and Keith always stands out as one of those team members. His enthusiasm and aptitude to study advanced technology and process disciplines, and then present to the teams in an understandable and usable format is both unique and an incredible value, especially for teams that are purposed for continuous improvement. Keith is that team member who always goes the extra mile to stay on top of technology and methods across nearly every technical discipline, and most importantly he understands the functional integrations to transition this information into successful outcomes. He has in-depth technical and process knowledge across network, security, ITIL, Agile, infrastructure, operations, administration, and automation. One of the highlights of my experience in leading a team with Keith as a highly valued member is that we could always count on him being the primary go-to guy for brainstorming new ideas and innovations and the ability to present those into a practical plan. Any company with the environment and desire to build teams with members who can provide advanced technology solution improvements and an unrelenting will to get better each day, will greatly benefit with Keith on their team.
Kathy Swanson
Keith is process oriented and efficient. Keith has the ability to analyze disparate data and identify common threads to reach root cause. Keith leads by example and builds high performance teams. Keith is forward thinking and articulate. He has the uncommon ability to identify complex process issues, analyze underlying technical issues and bring both into alignment. Keith is a great team player and a great business partner!
Mark Skinner
One of the most important criteria in a successful team is to have those go-to members in various areas and Keith always stands out as one of those team members. His enthusiasm and aptitude to study advanced technology and process disciplines, and then present to the teams in an understandable and usable format is both unique and an incredible value, especially for teams that are purposed for continuous improvement. Keith is that team member who always goes the extra mile to stay on top of technology and methods across nearly every technical discipline, and most importantly he understands the functional integrations to transition this information into successful outcomes. He has in-depth technical and process knowledge across network, security, ITIL, Agile, infrastructure, operations, administration, and automation. One of the highlights of my experience in leading a team with Keith as a highly valued member is that we could always count on him being the primary go-to guy for brainstorming new ideas and innovations and the ability to present those into a practical plan. Any company with the environment and desire to build teams with members who can provide advanced technology solution improvements and an unrelenting will to get better each day, will greatly benefit with Keith on their team.
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Credentials
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IT Information Library Foundations Certification (ITIL)
AXELOS Global Best PracticeOct, 2020- Sep, 2024 -
IT Alerting Administrator
EverbridgeJun, 2020- Sep, 2024 -
Incident Communications Administrator
EverbridgeJun, 2020- Sep, 2024 -
Splunk Certified Power User
SplunkJan, 2018- Sep, 2024 -
S7 PLC Programming 1
SiemensOct, 2015- Sep, 2024 -
Open Water Diver
PADIJul, 2012- Sep, 2024 -
A+
CompTIAApr, 2016- Sep, 2024 -
IT Operations Specialist
CompTIAApr, 2016- Sep, 2024 -
Network+
CompTIAApr, 2016- Sep, 2024 -
Security+
CompTIAFeb, 2013- Sep, 2024
Experience
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NoTraffic
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United States
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Software Development
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1 - 100 Employee
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NOC Manager
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Sep 2021 - Present
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GEHA
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United States
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Insurance
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1 - 100 Employee
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Operations Team Lead
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Jul 2017 - Aug 2021
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Plastic Omnium
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France
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Motor Vehicle Manufacturing
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700 & Above Employee
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IS&S Engineer
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May 2015 - Jul 2017
Industrial Networking, Enterprise Telephony over IP (Cisco), End User Support, PC Hardware and Software Troubleshooting, Virtualized Server Management (VMWare ESXi), Physical Security Access Control Systems (C-Cure 9000), Storage Area Network (SAN) Administration, LAN/WLAN Management (Cisco), Manufacturing Operations Management / Plant Execution Systems (Apriso, INTrace), Disk Array Storage (NetApp/QNAP), Plant Floor System Hardware and Software Support, Barcode Encoding (Bartender), Barcode Printing Systems (Intermec), Barcode Scanners (Motorola, DataScan), Industrial Scale Indicators Programming and Calibration (RiceLake), Industrial Serial and Ethernet Communication (Advantech), PLC Automation Support (Siemens S7), OPC Administration and Management (KEPWare v4/v5.5), Mobility Device Management (AirWatch), Active Directory User and Object Administration, PC Image Deployment (Getronics, SCCM), VLAN Management and Administration, System Backup Management, Plant Level SAP Administration, Enterprise Printer Administration, Data Structure Administration.
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CenturyLink
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Network Operations Technician II
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Feb 2013 - May 2015
Network Surveillance and Outage Management of 40,000+ named DSLAM and Pair Gain field deployed nodes. Provided first action troubleshooting and isolation of customer service affecting issues reported through SNMP Alarm, Inbound Calls, Inbound Ticket Escalation, and by E-Mail. Identified scope and severity of outage and applied remote troubleshooting techniques to restore service. Processed field dispatches on equipment which could not be repaired by remote and maintained responsibility and oversight of issues until repaired. Worked cooperatively with field technicians to manage and restore outages requiring dispatch. Identified and escalated outages requiring higher tier technical support. Documented outages and provided reports through vRemedy ticketing system and by e-mail. Worked cooperatively with lower tier departments providing provisioning and assitance on advanced DSL and Fiber-to-the-Premise issues. Created training documentation and provided class-room based training to subordinate, peer, and leadership colleagues on advanced and intermediate level DSL and Optical theory, as well as system level provisioning and administration of current and new field equipment. Provided side-by-side mentoring to newly hired technicians.
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US Army
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United States
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Law Enforcement
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1 - 100 Employee
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Intelligence Analyst (35F20)
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Jun 2006 - Mar 2013
Performed analysis of intelligence reporting as a subject-matter expert in order to build finished intelligence products. Presented intelligence briefings to a wide spectrum of audiences including tactical operations teams, senior military leadership, political advisors, legislators, and other foreign and domestic dignitaries. Administrated, troubleshot, and maintained mission critical electronics systems which provided commanders and battle staff essential communication and control of surveillance assets operating in the battle space.
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Education
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American Military University
BA of Intelligence Studies, Terrorism and Counterterrorism Operations -
Manhattan Area Technical College
Cisco Academy