Keith Coleman
Managed Services Liaison Tier 2/3 at Prince George's County, Maryland- Claim this Profile
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Bio
Richard Martinez
Having worked with Keith, a great, and extremely professional technologist at one of our partner schools has always been a pleasure. His "can-do" attitude has been extremely valuable when it came to the many projects he's assisted us with - from server support to implementation of Network technologies. Even when faced with high-pressure, time sensitive situations, he's never lost his cool and followed through on his tasks straight through to completion. I give Keith my highest recommendation.
Nazeeh A.
Keith approaches IT with passion and conviction and leverages his knowledge to build relationship and drives results. He is extremely passionate about the success of each individual as well as the overall team. Keith has a passion for understanding people’s business and making sure they get what they ask for. I, wholeheartedly, recommend Keith.
Richard Martinez
Having worked with Keith, a great, and extremely professional technologist at one of our partner schools has always been a pleasure. His "can-do" attitude has been extremely valuable when it came to the many projects he's assisted us with - from server support to implementation of Network technologies. Even when faced with high-pressure, time sensitive situations, he's never lost his cool and followed through on his tasks straight through to completion. I give Keith my highest recommendation.
Nazeeh A.
Keith approaches IT with passion and conviction and leverages his knowledge to build relationship and drives results. He is extremely passionate about the success of each individual as well as the overall team. Keith has a passion for understanding people’s business and making sure they get what they ask for. I, wholeheartedly, recommend Keith.
Richard Martinez
Having worked with Keith, a great, and extremely professional technologist at one of our partner schools has always been a pleasure. His "can-do" attitude has been extremely valuable when it came to the many projects he's assisted us with - from server support to implementation of Network technologies. Even when faced with high-pressure, time sensitive situations, he's never lost his cool and followed through on his tasks straight through to completion. I give Keith my highest recommendation.
Nazeeh A.
Keith approaches IT with passion and conviction and leverages his knowledge to build relationship and drives results. He is extremely passionate about the success of each individual as well as the overall team. Keith has a passion for understanding people’s business and making sure they get what they ask for. I, wholeheartedly, recommend Keith.
Richard Martinez
Having worked with Keith, a great, and extremely professional technologist at one of our partner schools has always been a pleasure. His "can-do" attitude has been extremely valuable when it came to the many projects he's assisted us with - from server support to implementation of Network technologies. Even when faced with high-pressure, time sensitive situations, he's never lost his cool and followed through on his tasks straight through to completion. I give Keith my highest recommendation.
Nazeeh A.
Keith approaches IT with passion and conviction and leverages his knowledge to build relationship and drives results. He is extremely passionate about the success of each individual as well as the overall team. Keith has a passion for understanding people’s business and making sure they get what they ask for. I, wholeheartedly, recommend Keith.
Credentials
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CompTIA A ce
CompTIAMay, 2015- Oct, 2024
Experience
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Prince George's County, Maryland
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Government Administration
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200 - 300 Employee
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Managed Services Liaison Tier 2/3
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Jun 2015 - Present
* Troubleshooting & Problem Resolution * System / User Account Administration * Server Installation & Maintenance * Monitoring & Performance Tuning * Customer and Vendor Account Management * Project Planning & Coordination * Configuration, Patching & Upgrade * Ticketing Systems & Documentation * Meeting Service Level Agreements (SLAs) * Change Management * Troubleshooting & Problem Resolution * System / User Account Administration * Server Installation & Maintenance * Monitoring & Performance Tuning * Customer and Vendor Account Management * Project Planning & Coordination * Configuration, Patching & Upgrade * Ticketing Systems & Documentation * Meeting Service Level Agreements (SLAs) * Change Management
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EngagePoint
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Calverton, MD
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System Administrator
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Jun 2013 - Jun 2015
Responsible for improving various systems continuously through innovation, research and development. Careful management, effective communication and cooperation between team members are crucial to make sure the systems operate smoothly and efficiently. Responsible for installing, configuring and maintaining the software and hardware of the enterprise systems (80% Windows / 20% Mac). Responsible for improving various systems continuously through innovation, research and development. Careful management, effective communication and cooperation between team members are crucial to make sure the systems operate smoothly and efficiently. Responsible for installing, configuring and maintaining the software and hardware of the enterprise systems (80% Windows / 20% Mac).
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EdisonLearning
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United States
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E-Learning Providers
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100 - 200 Employee
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Technology Manager
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Aug 2000 - Jun 2013
Responsible for developing the school community technology culture; identifying and implementing Education Technology solutions; and developing operational and support models to ensure high-quality program delivery. Developed a strategic plan for engaging students, teachers, administrators and family members for using technology to improve educational opportunities, provide instruction and increase home-school communication. Hired, trained and managed community technology staff. Developed accountability and support tools to measure success of program implementations throughout the schools. Collaborated with principal and leadership team to solve specific technology challenges schools may face in the implementation of their technology programs. Developed and maintained 3-year technology plans. Show less
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The National Institutes of Health
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United States
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Biotechnology Research
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700 & Above Employee
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Administrative Assistant/Purchasing/IT Support
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Jul 1992 - Jul 2000
• IT Support for the Administrative Team, hardware/software • Provide computer support to ensure smooth operation and administration of PCs by installing, supporting and maintaining desktops, notebooks, printers, applications, e-mail, and network connectivity • Maintain parts inventory as assigned • Provide analytical/technical expertise to solve hardware and software problems for employees • Install and configure hardware as well as the software needed to run these components • Review and test new software/hardware and keep abreast of upgrades that can be used to better current systems. Show less
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Education
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1994 - 1994
Montgomery College
Computer Systems Networking and Telecommunications
Community
