Experience

LendingUSA

• United States
• Financial Services
• 1 - 100 Employee

• Strategic Account Manager

  • Jun 2016 - Present

  • Spearheaded the growth of my book of business from 12 million annually to 55 million annually. Managing 1.5 million in revenue per month. • Provide ongoing support to 500+ active merchants and their staff with continuous training, and educating them on the Company’s financing platform. • B2B/ B2C Sales • Serve as primary point of contact for the company's most profitable account as well as a variety of other accounts/merchants • Systemically contacting/visiting clients regularly, or as needed for review of their account performance. • Provide management with monthly reports on merchant performance • Work closely with fellow Account Managers to restore relationships with existing merchants. • Train new Account Managers on all company systems. • Perform other duties as assigned or requested by Company Show less



Chase

• United States
• Financial Services
• 700 & Above Employee

• Sr. Branch Support Specialist

  • Nov 2014 - Jun 2016

  Worked effectively in a team environment to compete and grow as a new site.•Handled everyday inquiries about any Chase credit card products.•Regularly discussed interest rates with branch employees and customers.

• Chase Telephone Banker Customer Service Specialist

  • Mar 2014 - Nov 2014

  Worked effectively in a team environment to meet goals and expectations each month• Handled everyday inquiries or concerns about Chase debit cards, checking account, and savings account.•Used problem solving skills to determine the best ways to assist our customer•Shared knowledge of bank policies and regulations with new training classes



Target

• United States
• Retail
• 700 & Above Employee

• Cashier

  • Nov 2011 - Feb 2014

  Worked effectively under limited supervision and in a cohesive team environment. •Resolved situations calmly and professionally •Handle customer complaints in a professional manner. •Assisted with employee training including store policies and procedures as well as hands on training. Worked effectively under limited supervision and in a cohesive team environment. •Resolved situations calmly and professionally •Handle customer complaints in a professional manner. •Assisted with employee training including store policies and procedures as well as hands on training.



Six Flags

• United States
• Entertainment Providers
• 700 & Above Employee

• Cashier

  • Jan 2010 - Oct 2011

  Assist customers with returns, purchasing store protection plans and service packages. •Handle customer inquires regarding status of products and units or merchandise along with other service related issues •Assisted with training of new employees including register operations as well as in store policies and procedures. Assist customers with returns, purchasing store protection plans and service packages. •Handle customer inquires regarding status of products and units or merchandise along with other service related issues •Assisted with training of new employees including register operations as well as in store policies and procedures.