Experience

Total Business Group (TBG)

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• MFD Technical and Network Specialist

  • Apr 2022 - Present

  Managing and Leading Cloud Print and Scan Services including Installations, Preventative Maintenance and Detailed Cloud Artificial Intelligence Integration

• UK Service Manager

  • May 2002 - Jul 2022

  I am proud to be the UK Service Manager for Total Business Group in Gateshead, managing a large team of engineers covering the whole of the United Kingdom. I am accountable for field performance, and continued improvement in delivering business objectives and customer satisfaction. My role also includes • Carrying out field visits • Technical assistance, • Monitor engineers KPI's • Field accompaniments and assessments • Budgets • Recruitment • Carry out… Show more I am proud to be the UK Service Manager for Total Business Group in Gateshead, managing a large team of engineers covering the whole of the United Kingdom. I am accountable for field performance, and continued improvement in delivering business objectives and customer satisfaction. My role also includes • Carrying out field visits • Technical assistance, • Monitor engineers KPI's • Field accompaniments and assessments • Budgets • Recruitment • Carry out staff appraisals and customer service reviews. • Stock management • Liaising with sales and project managers in regards to installations and deployment. • Ensuring customer’s service level agreements are met • Carry out customer service reviews