Experience

Thruvision

• United Kingdom
• Security and Investigations
• 1 - 100 Employee

• Senior Pre-Sales Support Manager

  • Jul 2020 - Present



Leidos/ L3Harris/L3 Security & Detection Systems

• Sr. Technical Trainer

  • Apr 2013 - Jul 2020



L3 Communications Security & Detection Systems

• Technical Trainer

  • Apr 2010 - Mar 2013



Avidyne

• United States
• Aviation and Aerospace Component Manufacturing
• 100 - 200 Employee

• Technical Training Manager

  • Dec 2006 - Apr 2010

  • Developed and implemented several online comprehensive FAA-Aviation Manufacturing approved Avidyne product technical training programs for Avidyne OEM partners, Dealers, and end-user customers.• Managed, trained and certified over 1200 Avionic technicians and over 500 Avidyne Dealers and Service Centers worldwide.• Provided Avidyne product technical training presentations at various aviation industry conventions, tradeshows, including online seminars and on-site training seminars worldwide.• Authored several Avidyne technical manuals and documents including 2 Troubleshooting Manuals, 10 Technical Reference Guides, and approximately 30 Service Bulletins.



Avidyne Corporation

• Customer Service Technical Support Representative

  • Mar 2004 - 2006

  • Provided over 30 technical support service actions per day to OEMs, aviation dealers, and end-user customers including Avidyne product installation, servicing, and troubleshooting techniques.• Initiated and implemented the Avidyne customer, technical and product support metrics and reports.• Demonstrated and gave presentations on Avidyne's products at tradeshows and seminars.• Developed and formatted the technical information for Avidyne’s Customer and Dealer Technical Support website.• Managed and distributed Avidyne's service exchange product inventories.



Honeywell

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 700 & Above Employee

• Flight Data Specialist

  • May 2002 - Aug 2003

  • Provided technical support for AFIS datalink customers and aviation services personnel.• Computed and prepared flight plans, aviation weather, airport information and reservations for corporate flight crews and personnel.• Provided technical support for AFIS datalink products and AFISCOM software.• Monitored Honeywell’s Global Data Center computer servers and systems. • Provided technical support for AFIS datalink customers and aviation services personnel.• Computed and prepared flight plans, aviation weather, airport information and reservations for corporate flight crews and personnel.• Provided technical support for AFIS datalink products and AFISCOM software.• Monitored Honeywell’s Global Data Center computer servers and systems.



Horizon Air

• Airline Operations Agent

  • Dec 1996 - May 2002

  • Assumed the responsibilities as a secondary supervisor for the overall operations and managed five Operations Agents. • Scheduled and coordinated airport gate assignments with aircraft for over 150 daily flights.• Recorded and computed flight data information into Gatesheet program and Sabre system.• Dispatched and interpreted weather information and flight releases for the appropriate flight crews. • Prepared and calculated flight load manifests for flight crews into the Sabre system.• Communicated imperative flight information to station personnel through Gatesheet program, Sabre, Outlook E-mail and Avtec phone system. • Managed the FAA airline security procedures as Horizon Air’s Airline Ground Security Coordinator.