Experience

IngenioRx

• United States
• Insurance
• 100 - 200 Employee

• Client Support Representative

  • Jun 2019 - Present



CVS Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Customer Service Specialist

  • Nov 2005 - Present

  Educate clients in need of assistance with their prescription benefit plan. Follow up with members as needed to ensure superior customer service and first call resolution. Monitor and analyze calls through Behavioral Analytics, seeking trends and offering suggestions to ensure continuous improvement. Power Point presentations on a variety of subjects. J.D. Power and Associates Certification Team. Educate clients in need of assistance with their prescription benefit plan. Follow up with members as needed to ensure superior customer service and first call resolution. Monitor and analyze calls through Behavioral Analytics, seeking trends and offering suggestions to ensure continuous improvement. Power Point presentations on a variety of subjects. J.D. Power and Associates Certification Team.



The Ritz-Carlton Hotel Company, L.L.C.

• United States
• Hospitality
• 700 & Above Employee

• Dept Trainer / Asst Bell Captain

  • 1988 - 1994

  Team with Human Resources to conduct new hire orientation and training. Conduct Board of Review elections, license reimbursements and front office relations. Data input of confidential information such as salaries and unemployment claims. Supervision and training of Front Office Staff. Assist guests with luggage, general services and information. Worked closely with the General Manager to enable the Hotel to earn the 1993 Malcolm Baldridge Award. Excellent Customer Service. Nominated for 5 Star Employee of the Month twice (1991 & 1993). Knowledge of State Unemployment Regulations and Procedures. Able to communicate in Spanish, Italian, Croatian, French and Swahili. Show less



Fred Harvey's Grand Canyon National Park Lodges

• Telephone Operator

  • 1985 - 1987