Experience

Career Education Corporation

• United States
• Education Administration Programs
• 700 & Above Employee

• Access Management Account Administrator

  • Feb 2009 - Present

  Work as part of Service Desk team to ensure that all account security access requests are handled properly and in a consistent manner.Recommended process improvement initiatives to increase the quality of service provided while maintaining existing SLA.User account management/administration Security/Distribution group managementManage all network file share permissionsCreate process documentation and workflows for all Access Management taskPGP/TMS Account creation and managementMaintain Regulatory constraints tableProvide specifications for group and local security projects (endpoint security, log management)Work with various areas of the business to obtain proper approvals needed for Access Management requests to be executed.Utilize Employee Account Management (EAM) system to create roles and update existing accounts.Organize audit recommendations follow-up and mitigationAssist with weekly account reviews as neededPerform Risk Analysis for new and existing applications and systemsResponsible for third party Vendor account administration Show less

• Access Management Administration at Career Education Corporation

  • Aug 2003 - Present

• Desktop Support

  • Jun 2005 - Feb 2009

• Technology Support Analyst

  • Feb 2004 - Feb 2009

  Provide responsive technical support for the incoming call volume that entails standard software applications, production systems and the computer network in the 24X7 environment. Provide excellent customer service using all of the communications methods client use, such as the phone, email, cellular telephone, 2way radio, voicemail, and walk-ins.Document all calls and escalate to appropriate group and ensure follow up procedures Troubleshoot and solve problems in Windows 2000 AD environmentSetup and train users on programs such as Microsoft 2000 AD environment.Monitor critical systems in data center for errors on various servers. Show less

• Document Specialist

  • Oct 2003 - Jun 2005



US Navy

• United States
• Armed Forces
• 700 & Above Employee

• Operation Specialist

  • Jun 1995 - Jun 1999

  on the USS Shasta, and the USS Boxer Operational Specialist (OS) Tracked ships, missiles and aircraft on the USS Shasta, and the USS Boxer Operational Specialist (OS) Tracked ships, missiles and aircraft