Experience

pawaPay

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Country Manager

  • Jul 2022 - Present



Vodacom Tanzania Plc

• Tanzania
• Telecommunications
• 500 - 600 Employee

• Enterprise Indirect Sales Channel Support

  • Aug 2019 - Apr 2021

  Responsibilities Summary:Responsibilities for this role entail executing the customer service model around Indirect Sales Channel respectively country wide, with the focus on Service Delivery, Service Support and Stock Management. Accomplishment Highlights:● Increased the customer base to above 2, 000 customers, through boarding above 70% of enterprise direct, indirect customers and partners.● Lead end to end, coordinated all m-pesa business integrations between customers’ network platforms and m-pesa platform, leading to an increase in both parties revenues.● Successfully purchased and dispatched customers’ device orders with zero credit notes issued.● Organized department’s stationery procurement and stock management plan.● Coordinated Team’s (54 employees) engagement sessions virtually and physically for both HQ and regions.● Supported 12 direct sales Key Account Managers (KAMs), 6 Regional Key Account Managers, 4 M-Pesa segment coordinators and 4 enterprise solutions specialists.

• Enterprise M-Pesa Business Projects Coordinator

  • Nov 2017 - Aug 2019

  Responsibilities for this role entail planning, executing and evaluating projects according to predetermined timelines. Building and managing project teams, reporting to the respective businesses and ensuring quality control throughout project life cycles.Project Management:● Develop project plan, briefs, activities and deliverables as per the project expectations and effectively communicate to all stakeholders.● Manage dependencies and Identify potential crises, devise contingency plans.● Plan and facilitate effective meetingsCoordination:● Coordinate and ensure that all M-Pesa Business Projects & Milestones are delivered within agreed timelines and proactively manage changes in project scope.Reporting:● Ensure Accurate, Continuous, Regular and Consistent time reporting on progress of Projects Status to all stakeholders and management (Internal & External).Accomplishment Highlights:● Successfully partnered with 4 reputable companies in piloting a cashless mobile solution known as Lipa kwa m-pesa across partner’s business ecosystem.● Coordinated M-pesa migration of over 50 government entities to the new Government electronic Payment Gateway (GePG).● Coordinated merchant acquisition and activities to an increase of monthly transactions up to 800million through lipa kwa m-pesa piloted customers’ business ecosystems.● Efficiently and effectively coordinated both internal and external stakeholders for the Lipa kwa m-pesa project.

• Enterprise Database Specialist

  • Jun 2016 - Oct 2017

  Vodacom Tanzania Limited| Enterprise Database SpecialistJune 2016 – October 2017 Vodacom Tanzania PLC is an integrated communications company, providing voice, data and financial (mobile money) products and services to consumers. Vodacom Tanzania market capitalization is Sh1.72T , Sh974.39B profit and 569 employees as of March 2022.Responsibilities Summary:● Assesses database performance by developing protocols to measure results and identify problem areas.● Supports database performance by monitoring, evaluating, and resolving processing and programming problems.● Secures database by preparing access and control policies and procedures and implementing disaster recovery procedures. Accomplishment Highlights:● Successfully identified and partnered with one of the reputable companies in Dar-es-Salaam offering CRM and Business intelligence software, resulting in business making informed decisions through insights on market share, prospect customers and product development to boost sales, increase customer base and revenue.● Successfully designed and implemented Customer Segmentation Business Rules and KYC document across Enterprise Business Unit and its supporting departments.

• Enterprise Bid Manager (Ag)

  • Aug 2015 - May 2016

  Accomplishments Summary:● Successfully handled and submitted competitive bids for tenders on time and won tenders with government entities, NGOs, and private companies.● I Successfully scanned and archived more than 1000 backlog and new customer signed contracts in the Electronic Contract Management system (ECM).