Experience

Journeo plc

• United Kingdom
• Technology, Information and Internet
• 1 - 100 Employee

• Project Assistant

  • Sep 2022 - Present



J D Wetherspoon

• United Kingdom
• Hospitality
• 700 & Above Employee

• Shift Manager

  • Mar 2022 - Present

  Deliver excellent customer service and customer management, at all timesServe and present beverages, quickly and efficiently, meeting our standardsAssist in keeping the bar, front-of-house and toilets clean and tidy, at all timesKeep up to date with current promotions and new productsMake customers aware of offers on our great food and drink rangeSpeak to customers to ensure that they are satisfied with their mealsManage the opening and closing of the pubBe responsible for cash-management issuesMonitor and manage maintenance issuesManage office administration as instructed by the pub managerManage and maintain correct staffing levelsIdentify and take an active role in the recruitment of new staff membersDeal with customer complaints in a professional mannerDeal with deliveries and report any loss or damage to the pub managerMaintain accurate stock control, including ordering, delivery checks, line checks and wastageAssist in achieving all financial targets setMaintain personal knowledge by completing in-house training, attending courses and completing workbooksAlways adhere to all company policies and procedures and licensing lawsBe involved and contribute at team meetingsCarry out instructions given by the management team and head office

• Shift Manager

  • Jan 2020 - Mar 2022

  Deliver excellent customer service and customer management, at all timesServe and present beverages, quickly and efficiently, meeting our standardsAssist in keeping the bar, front-of-house and toilets clean and tidy, at all timesKeep up to date with current promotions and new productsMake customers aware of offers on our great food and drink rangeSpeak to customers to ensure that they are satisfied with their mealsManage the opening and closing of the pubBe responsible for cash-management issuesMonitor and manage maintenance issuesManage office administration as instructed by the pub managerManage and maintain correct staffing levelsIdentify and take an active role in the recruitment of new staff membersDeal with customer complaints in a professional mannerDeal with deliveries and report any loss or damage to the pub managerMaintain accurate stock control, including ordering, delivery checks, line checks and wastageAssist in achieving all financial targets setMaintain personal knowledge by completing in-house training, attending courses and completing workbooksAlways adhere to all company policies and procedures and licensing lawsBe involved and contribute at team meetingsCarry out instructions given by the management team and head office

• Shift Leader

  • May 2018 - Jan 2020



Loughborough University

• United Kingdom
• Higher Education
• 700 & Above Employee

• Campus Ambassador

  • Jun 2014 - Dec 2019

  To promote Loughborough and Wolfson School, with particular reference to prospective students to make ittheir preferred choice of study.To facilitate visits to campus and engineering department by prospective students and their families.Use personal experience to illustrate the excellent experience students can expect by choosing to study AtLoughborough.Attend University presentation and contribute to the delivery of the Students’ Union informationManage the subsequent tours of campusFollow prearranged route(s) explaining points of interest.Oversee the access to example accommodation.Answer in so far as is possible any of the visitor’s queries.



Loughborough Students' Union

• United Kingdom
• Education Administration Programs
• 200 - 300 Employee

• Front Desk Receptionist

  • Jun 2016 - Jul 2018



Triumph Motorcycles Limited

• United Kingdom
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Production Engineer

  • Jun 2015 - Aug 2016

  Produced and Documented Standard Operating Procedures for the preventative maintenance of machinery around the Assembly department.Managed a team of two within the Total Preventive Maintenance team to ensure that weekly/dailymaintenance of machines were carried out.Attended weekly Design Change Implementation Meetings which required liaising with other ProductionEngineers to inform them of any changes with their allocated Models.Carried out Quality Control checks - Torque Audits of newly launched models to ensure that tooling wasmeeting required engineering torque values.Implementation of new assembly tooling for 3 new model motorcycles across the production line, whilstmaintaining and calibrating over 1500 currently on the production line.Introduction of around 300 new developments and components which required test fitting prior to production implementation.Regulation of tooling stock and components to ensure the minimum mandatory stock is met – required to order and obtain the most competitive price from our suppliers.Projects included:- Introduction of a new wireless tool calibration system.- Cleanliness Project – worked alongside Senior Management, including Manufacturing Director andDepartment Management.