Experience

SimpleGrowth

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Technical Support

  • Jul 2023 - Present



Xplor Technologies

• Software Development
• 700 & Above Employee

• Product Support Specialist

  • Jun 2022 - Jun 2023



Startek

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative (Remote)

  • Aug 2020 - Jun 2022

  Optimized account management by gathering updated demographic, contact, and billing data from customers to update accounts • Resolved escalated issues and grievances through root cause analysis and identified simple solutions to complex problems • Exceeded all metrics, KPIs, and benchmarks for average handling time, call volume, and customer satisfaction scores Optimized account management by gathering updated demographic, contact, and billing data from customers to update accounts • Resolved escalated issues and grievances through root cause analysis and identified simple solutions to complex problems • Exceeded all metrics, KPIs, and benchmarks for average handling time, call volume, and customer satisfaction scores



High Desert Technologies

• Help Desk Support Specialist (Remote)

  • Dec 2019 - Aug 2020

  • Facilitated troubleshooting support for end-user technical issues and delivered simple instructions in easy-to-understand steps • Served as a Subject Matter Expert on a variety of hardware, software, network connectivity, and system administration issues • Evaluated and determined solutions to user problems by using company scripts, researching, and asking probing questions • Patched and installed software, removed malware, and mitigated risks to eliminate security problems and protect customer data Show less



Concentrix

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Seasonal Customer Service Representative

  • Aug 2019 - Nov 2019

  • Fielded high volumes of customer correspondence and inquiries via multi-line phone systems, email, and chat support platforms • Fostered relationships and cultivated a rapport with customers to create a loyal clientele base and increase customer retention • Fielded high volumes of customer correspondence and inquiries via multi-line phone systems, email, and chat support platforms • Fostered relationships and cultivated a rapport with customers to create a loyal clientele base and increase customer retention



Merry Maids Corporate

• United States
• Consumer Services
• 300 - 400 Employee

• Trainer

  • May 2017 - Jul 2019

  • Built high-performing teams of employees by coordinating onboarding activities and providing 1:1 training to new hires • Supported Human Resources by overseeing employee relations responsibilities, including hiring, training, and staff evaluations • Built high-performing teams of employees by coordinating onboarding activities and providing 1:1 training to new hires • Supported Human Resources by overseeing employee relations responsibilities, including hiring, training, and staff evaluations



Northstar Support Services

• Home Care Provider

  • Nov 2014 - Jan 2018