Business Process Analyst

• Jan 2017 - Present

TECHNICAL LEAD

• Dec 2015 - Sep 2016

PROJECT • Unified Internet Portal (UIP) – customer web portal project team. PLATFORM • Java J2EE application, Oracle Web Logic, Oracle HTTP Server, Oracle Database. ROLE • Plan and execute infrastructure setup of SIT, UAT and PRODUCTION environment with Infrastructure team. • Setup, configure and deployment of application into SIT, UAT and PRODUCTION environment. • Develop and execute sanity test plan upon completion of deployment activity to ensure that connectivity to all related systems are being established. • Troubleshoot on errors and defects encountered during testing phase in order to identify the root cause for defects fixing. • Daily update with the project lead, application vendor and testing teams on the progress and issues encountered, in order to align with the project deadline. Show less

TECHNICAL ANALYST

• Jun 2012 - Jun 2013

PROJECT • Zombie Server Hunting – decommissioning aging servers to reduce maintenance and license costs project team. PLATFORM • Shell Asset Management tools - ORK, SAM, TSAM, fCMDB, IRIS, HNS, and SM7. ROLE • Identify dormant servers which are potentially to be decommissioned from Shell Asset Management tools. • Perform detailed analysis on information extracted from Shell Asset Management tools.*Tool: Excel -pivot tables, lookup functions • Initiate communication with server owners on server decommissioning plan with consolidated analysis findings. • Raise service request to T-Systems server management team for server shutdown and subsequently for server decommissioning. • Continuously monitor any issue or complaint arises, at post server decommissioning stage, to ensure that business users are not being impacted. Show less

TECHNICAL SPECIALIST

• Sep 2011 - Jun 2012

PROJECT • BCCS billing system– internal billing system for dealer and branch. PLATFORM • Apache Tomcat web server, Java J2EE application, XML. ROLE • Understand and translate business requirement into technical requirement. • Conduct technical walk through with application vendor, dealer management web portal team and customer care web portal team. • Review technical solution on integration BCCS billing system. • Conduct end to end SIT, UAT and PRODUCTION deployment. Show less

SYSTEM ANALYST

• Oct 2006 - Aug 2011

PROJECT • PAMB Workflow system –internal end to end insurance processing system. • PAMB PruNet- agency web portal system. PLATFORM • IBM MQ Workflow, IBM DB2, Informix 4GL Insurance Core System, Java J2EE application, Apache Tomcat web server. ROLE • Production application support, troubleshooting of production defects, perform impact analysis and gap analysis of system enhancement change request. • Conduct technical walk through with business user and vendor to establish common understanding across both ends. • Review technical solution and effort reverted by application vendor on system enhancement change request. • Conduct SIT application deployment and SIT with application vendor. • Conduct UAT application deployment and provide UAT support to business user. • Conduct PRODUCTION application deployment to integrate system enhancement to current PRODUCTION environment. Show less

APPLICATION SPECIALIST

• Sep 2002 - Sep 2006

PROJECT • E-Cover Note Gateway – Motor insurance cover note submission to JPJ. PLATFORM • IBM MQ Series, IBM DB2, Java programming. ROLE • Perform application development, integration testing and provide customer on-site technical support. • Conduct technical presentation and walk through with customer. • Monitor network performance and MQ server performance, in order to optimize the gateway’s response time to customer request. PROJECT • E-Cover Note Gateway – Motor insurance cover note submission to JPJ. PLATFORM • IBM MQ Series, IBM DB2, Java programming. ROLE • Perform application development, integration testing and provide customer on-site technical support. • Conduct technical presentation and walk through with customer. • Monitor network performance and MQ server performance, in order to optimize the gateway’s response time to customer request.

APPLICATION DEVELOPER

• Sep 2001 - Sep 2002

PROJECT • Sales Automation Application customization for Guinness Anchor Berhad (GAB). PLATFORM • Visual C++, Virtual Basic, MS SQL Data Base server ROLE • Perform application development, SIT and UAT support. • Resolve defects raised in UAT by business user. • Daily status and progress update with project lead and business user. PROJECT • Sales Automation Application customization for Guinness Anchor Berhad (GAB). PLATFORM • Visual C++, Virtual Basic, MS SQL Data Base server ROLE • Perform application development, SIT and UAT support. • Resolve defects raised in UAT by business user. • Daily status and progress update with project lead and business user.