Food and Beverage Sales Coordinator

• Oct 2022 - Present

I create contracted events at the restaurants on property. Using systems like PMS, CI, Sertifi, & more. This roll uses customer service skills, e-mail & phone etiquette, with not only clients but our in-house host. I work closely with not only with the chefs on property but restaurant managers, sales, events, & accounting. This rolls demands me to be part of our sales team’s site visits but also elite receptions & presentations.

Housekeeping Coordinator

• Oct 2021 - Present

Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare and distribute room assignments to Housekeeping staff. Record, monitor, and update list of ‘Do Not Disturb' rooms… Show more Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare and distribute room assignments to Housekeeping staff. Record, monitor, and update list of ‘Do Not Disturb' rooms. Ensure that vacant dirty rooms are cleaned by the necessary time and assign rush rooms and rooms previously on the ‘Do Not Disturb' list. Complete required Housekeeping paperwork. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Ensure adherence to quality expectations and standards. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Enter and locate work-related information using computers. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Managers.

Guest Services Specialist

• Mar 2020 - Sep 2020

Front Desk Staff

• Mar 2019 - Mar 2020

Making sure my guest has a pleasant guest experience. Assuring the guest of what the required for their stay, assisting any guest with any complications. Finalizing their stay with a magnetic bond reassuring their return to our hotel. Making sure my guest has a pleasant guest experience. Assuring the guest of what the required for their stay, assisting any guest with any complications. Finalizing their stay with a magnetic bond reassuring their return to our hotel.

Team Member

• Sep 2017 - Mar 2019

Team Members are responsible for receiving, processing, stocking, selecting, moving, and loading by hand or powered industrial equipment manufactured goods received by the distribution center in preparation for shipment to Lowe's retail stores. Team Members are responsible for receiving, processing, stocking, selecting, moving, and loading by hand or powered industrial equipment manufactured goods received by the distribution center in preparation for shipment to Lowe's retail stores.

Barista

• Jul 2016 - Sep 2017

-Operate money transactions -Customer service/ Customer support -Set up for holidays -Make coffee, teas, iced drinks, etc -Count inventory -Sales within stores ex: cups, mugs, foods, and drinks -Maintain customer relations -Operate money transactions -Customer service/ Customer support -Set up for holidays -Make coffee, teas, iced drinks, etc -Count inventory -Sales within stores ex: cups, mugs, foods, and drinks -Maintain customer relations

Independent Business Owner

• Jan 2015 - Feb 2016

-Maintains the work structure by updating job requirements and job descriptions for all positions. -Establishing a recruiting, testing, and interviewing; conducting and analyzing exit interviews. -Prepares employees for assignments by establishing and conducting orientation and training programs. -Maintains a pay plan by conducting periodic pay surveys; scheduling and conducting job evaluations -Entered company information and points-of-contact into a database; Reaching members to… Show more -Maintains the work structure by updating job requirements and job descriptions for all positions. -Establishing a recruiting, testing, and interviewing; conducting and analyzing exit interviews. -Prepares employees for assignments by establishing and conducting orientation and training programs. -Maintains a pay plan by conducting periodic pay surveys; scheduling and conducting job evaluations -Entered company information and points-of-contact into a database; Reaching members to advise when interviews will take place. Show less -Maintains the work structure by updating job requirements and job descriptions for all positions. -Establishing a recruiting, testing, and interviewing; conducting and analyzing exit interviews. -Prepares employees for assignments by establishing and conducting orientation and training programs. -Maintains a pay plan by conducting periodic pay surveys; scheduling and conducting job evaluations -Entered company information and points-of-contact into a database; Reaching members to… Show more -Maintains the work structure by updating job requirements and job descriptions for all positions. -Establishing a recruiting, testing, and interviewing; conducting and analyzing exit interviews. -Prepares employees for assignments by establishing and conducting orientation and training programs. -Maintains a pay plan by conducting periodic pay surveys; scheduling and conducting job evaluations -Entered company information and points-of-contact into a database; Reaching members to advise when interviews will take place. Show less

Reception Administrative Assistant

• Jun 2012 - Oct 2014

-Documented, recorded, and translated information in both English and Spanish -Utilized computers to work in Microsoft Computer Applications -Performed administrative duties including filing, maintaining the office, entering information in the database, assist clients with needs, organizing/planning/prioritizing work -Communicated with supervisors, peers, and individuals outside of the organization -Gathered and processed information for a database -Creating Invoices (I was… Show more -Documented, recorded, and translated information in both English and Spanish -Utilized computers to work in Microsoft Computer Applications -Performed administrative duties including filing, maintaining the office, entering information in the database, assist clients with needs, organizing/planning/prioritizing work -Communicated with supervisors, peers, and individuals outside of the organization -Gathered and processed information for a database -Creating Invoices (I was employed various time at this Non-profit in the time period above, it was always temporary) Show less -Documented, recorded, and translated information in both English and Spanish -Utilized computers to work in Microsoft Computer Applications -Performed administrative duties including filing, maintaining the office, entering information in the database, assist clients with needs, organizing/planning/prioritizing work -Communicated with supervisors, peers, and individuals outside of the organization -Gathered and processed information for a database -Creating Invoices (I was… Show more -Documented, recorded, and translated information in both English and Spanish -Utilized computers to work in Microsoft Computer Applications -Performed administrative duties including filing, maintaining the office, entering information in the database, assist clients with needs, organizing/planning/prioritizing work -Communicated with supervisors, peers, and individuals outside of the organization -Gathered and processed information for a database -Creating Invoices (I was employed various time at this Non-profit in the time period above, it was always temporary) Show less