Experience

Happy Home Lending

• United States
• Loan Brokers
• 1 - 100 Employee

• Mortgage Loan Originator

  • Oct 2022 - Present

  Dallas, Texas, United States



Hyundai Capital America

• United States
• Financial Services
• 700 & Above Employee

• Bankruptcy Analyst

  • Apr 2015 - Jan 2022



Green Tree Servicing (now Ditech Financial LLC)

• United States
• Financial Services
• 300 - 400 Employee

• SPOC Manager

  • 2012 - 2015

  FUNCTION: • Manage a team of 8-16 agents • Creating and managing reports, training material, and spreadsheets. • Taking escalated calls. • Review of submissions from reps before fulfillment. • Call coverage monitoring. • Assessing skills and abilities of reps. • Training of new representatives or teams on new policies and procedures. • Handling disciplinary actions up to and including termination • Review resumes and conducting interviews of potential employees •… Show more FUNCTION: • Manage a team of 8-16 agents • Creating and managing reports, training material, and spreadsheets. • Taking escalated calls. • Review of submissions from reps before fulfillment. • Call coverage monitoring. • Assessing skills and abilities of reps. • Training of new representatives or teams on new policies and procedures. • Handling disciplinary actions up to and including termination • Review resumes and conducting interviews of potential employees • Daily call strategy assignments • Liaison to other internal departments • Department IT specialist • Managing and maintaining current schedule for the department ACHIEVEMENTS: Working with struggling agents to successfully increase their productivity to above satisfactory levels. Show less



National Bankruptcy Services, LLC

• United States
• Financial Services
• 100 - 200 Employee

• Administrator

  • Apr 2009 - Mar 2012

  Dallas, TX FUNCTIONS: • Facilitate the negotiation of resolutions through appropriate retention or liquidation measures for the best financial outcome for the company. • Negotiating with insurer, attorneys, investors, and realtors to facilitate timely resolutions. • Review strength of customer's financial ability, intentions, obligations, and willingness for most viable financial resolution. • Maintaining acceptable quality and contact metrics set forth by the department. • Follow… Show more FUNCTIONS: • Facilitate the negotiation of resolutions through appropriate retention or liquidation measures for the best financial outcome for the company. • Negotiating with insurer, attorneys, investors, and realtors to facilitate timely resolutions. • Review strength of customer's financial ability, intentions, obligations, and willingness for most viable financial resolution. • Maintaining acceptable quality and contact metrics set forth by the department. • Follow department procedures associated with the packaging and recommending of loan modifications, and obtaining all necessary file components including but not limited to Broker Price Opinion (BPO) procurement, credit reports, 3rd party approvals, and other item as required. • Record accurate information and document the accounts of all information regarding contacts and any actions taken. • Comply with Fair Debt Collections Practices Act as well as company, PMI, and all other applicable policies, guidelines, and laws. • Facilitate the planning, execution and completion of special projects. • Accepts other duties as assigned; including, but not limited to foreclosure referral, property preservation initiation, pre-qualifying stipulated and non-stipulated regular and special forbearance plans, reinstatements, deferments, short payoffs and deed in lieu transactions, and other appropriate default solutions. • Handling the daily task of establishing calling/dialing strategies • Training the staff for Loss Mitigation work for short sales, modifications, and deed in lieus • Helping to establish the workflow of the department ACHIEVEMENTS: Responsible for assisting in building out the Loss Mitigation team from a 4 man group to a team of 20 where I was the lead. I also closed out the Loss Mitigation department for National Bankruptcy Services Show less