Experience

Progressive Leasing

• United States
• Financial Services
• 700 & Above Employee

• Collections Supervisor

  • May 2019 - May 2022

  Glendale, Arizona, United States Responsible for 17 agents, monitoring progress of their specific accounts and customers Assist customers in getting accounts back into good standing Designing and presenting achievable payment arrangements to clients General customer service needs Responsible for coaching and training agents to meet all business metrics Mitigating all escalation requests from agents and customers



International Cruise and Excursion

• United States
• Travel Arrangements

• Call Center Supervisor

  • Oct 2011 - Apr 2019

  Scottsdale, Arizona, United States Responsible for a team of 15 reservation agents Set customer appointments to visit our Sears Vacations Headquarters facility in Scottsdale AZ Responsible for hiring and training new marketing associates Assisted with marketing campaigns Created commission structure and data tracking to compensate marketing associates Responsible for upkeep of all data entries to ensure KPIs were met Encouraging departmental growth strategies