Experience

OnePlan

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Health Service Expert

  • Oct 2021 - Present

  •Offering first time call resolutions to clients via inbound calls. •Responding to clients queries sent via emails,whatsapp and social media platforms. •Contacting clients about outstanding amounts owing •Claims capturing •Retentions of clients wanting to cancel •Contacting clients to rectify mistakes done at sales stage (corrections). •Liaising with different departments and stakeholders on behalf of the client. •Offering first time call resolutions to clients via inbound calls. •Responding to clients queries sent via emails,whatsapp and social media platforms. •Contacting clients about outstanding amounts owing •Claims capturing •Retentions of clients wanting to cancel •Contacting clients to rectify mistakes done at sales stage (corrections). •Liaising with different departments and stakeholders on behalf of the client.



MiWay Insurance Limited

• South Africa
• Financial Services
• 700 & Above Employee

• Lead Warmer Consultant

  • Nov 2018 - Sep 2021

  • Preparing clients for the sales centre agents, by making sure I complete underwriting questions • Provide follow up and feedback to client enquiries • Handle incoming calls daily and making sure I convince the client to do a quotation for their car and house insurance. • Preparing clients for the sales centre agents, by making sure I complete underwriting questions • Provide follow up and feedback to client enquiries • Handle incoming calls daily and making sure I convince the client to do a quotation for their car and house insurance.



MEQURY

• South Africa

• Consultant

  • Sep 2016 - Jan 2018



Medshield Medical Scheme

• South Africa
• Financial Services
• 1 - 100 Employee

• Administrative Assistant

  • Apr 2015 - Jul 2016

• Support Office Agent

  • Oct 2010 - Mar 2015



Oxygen Medical

• Hungary
• Wellness and Fitness Services
• 1 - 100 Employee

• Support Office Agent

  • Jun 2009 - Sep 2010



Discovery Limited

• South Africa
• Financial Services
• 700 & Above Employee

• Call Centre Training Assessor

  • Sep 2008 - May 2009



Prestige Cosmetics

• United States
• Personal Care Product Manufacturing
• 1 - 100 Employee

• Sales Assistant / Brand Promoter

  • Nov 2005 - Dec 2006