Experience

CHARLES E. THOMAS COMPANY, INC.

• United States
• Facilities Services
• 1 - 100 Employee

• POS Engineer

  • Sep 2015 - Present

  POS Technician / Computer Engineer Set up and dismantled POS equipment for Tesoro/Andeavor, BP Arco Corporate and Franchisee sites. Managed team to implement upgrade plan within budget and on-schedule and trained users in new technology. Provided technical support for specialized hardware and software systems such as Verifone, Gilbarco, Wayne Retalix and MSI. Served as on-call technician, responding to customer calls for technical troubleshooting of Verifopne POS, Lenovo Back office systems and Veeder Root TLS-350R Serviced, Fuel pumping systems such as Gilbarco, and Wayne. Participated in field installations, engineering and customer support. Maintained data security and ensured the integrity of any information added to the database. Easily establish rapport with people of all ages, cultures, and beliefs. Earned a reputation as a valuable and cooperative coworker by: being fair, honest, and willing to help others when needed; effectively resolving conflicts at appropriate times; and assisting new managers and other staff to become familiar with policy and operations. Daily interfacing with engineers on various projects. Dealt tactfully and effectively with difficult customers. Demonstrated effective and consistent technical support.



Insight

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Field Engineer

  • Jan 2011 - Aug 2015

  Lead Technician for McDonalds installation project. Installation and repair of Point of Sale system (PcPOS) Trained Installers and technicians. Open day support for site Manager Remediation of installation issues Booked travel for out of town jobs weekly Lead Technician for McDonalds installation project. Installation and repair of Point of Sale system (PcPOS) Trained Installers and technicians. Open day support for site Manager Remediation of installation issues Booked travel for out of town jobs weekly



Charles E Thomas Company

• United States
• Construction
• 1 - 100 Employee

• Lead Technician / Field Engineer

  • Mar 2009 - Oct 2010

  Set up and dismantled POS equipment for BP Arco Corporate and Franchisee sites. Managed team to implement upgrade plan within budget and on-schedule and trained users in new technology. Provided technical support for specialized hardware and software systems such as Retalix and MSI. Served as on-call technician, responding to customer calls for technical troubleshooting of IBM POS, Lenova Back office systems, Veeder Root TLS-350R, Allied Fuel Control Systems Schlumberger and Helix Pic systems. Serviced, Fuel pumping systems such as Gilbarco, Tolkhiem, and Wayne. Participated in field installations, engineering and customer support. Maintained data security and ensured the integrity of any information added to the database. Easily establish rapport with people of all ages, cultures, and beliefs. Earned a reputation as a valuable and cooperative coworker by: being fair, honest, and willing to help others when needed; effectively resolving conflicts at appropriate times; and assisting new managers and other staff to become familiar with policy and operations. Daily interfacing with engineers on various projects. Dealt tactfully and effectively with difficult customers. Demonstrated effective and consistent technical support.



POS Technical

• Anaheim Hills, CA

• Lead Technician / Field Engineer

  • Sep 2008 - Mar 2009

  Advised customers on purchase and installation options. Set up and dismantled equipment for Carl's Jr. and Robeks Franchisee's. Managed team to implement upgrade plan within budget and on-schedule and trained users in new technology. Provided technical support for specialized hardware and software systems such as Xpient Solutions and Iris. Served as on-call technician, responding to customer calls for technical troubleshooting of Par, NCR and Electrologic Point of Sale Registers, Par, Epson and NCR Printers and Logic, KSS and SEC restaraunt kitchen systems. Designed technical proposals to document customer requirements for systems specifications. Provided technical support and problem resolution strategies for customers. Analyzed systems and new functionality, defined requirements, and coordinated efforts of testers, programmers, etc. Analyzed performances and benchmarked project. Performed hardware and software support and installation. Participated in field installations, engineering and customer support. Maintained data security and ensured the integrity of any information added to the database. Diagnosed hardware problems with modems, printers, cables, cash registers and restaurant drive thru order conformation devices. (Delphi Display and Hyperview Display systems)