Experience

Virtucom, Inc.

• Information Technology & Services
• 1 - 100 Employee

• Application Specialist

  • May 2017 - Present

  Norcross, GA



KDBDesignz LLC

• Designer/owner

  • Mar 2015 - Present

  Creating designs per request or editing older designs



Roundtable Consulting Group, LLC

• Vice President / Director of Operations

  • Jan 2014 - Present



Apple

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• T2 Advisor (iOS)

  • May 2014 - Mar 2017

  * Supporting iOS and CPU products, such as iPhones, iPads, Macbooks, Mac Pro, and Mac Mini. * Provide world class customer service by troubleshooting, and providing technical support. * Verifying the customer’s identity in order to reset passwords/security questions.



Wellstar Health System

• Hospitals and Health Care
• 700 & Above Employee

• Team Lead

  • Nov 2013 - Dec 2013



Wipro/Verizon

• Subject Matter Expert

  • Apr 2012 - Nov 2013

  Greater Atlanta Area • Handled technical support for Verizon small business and Enterprise customers • Test physical and data link layers in an effort to isolate network • Change public Permanent Virtual Circuit (PVC) when network congestion issues exist • Create dispatch tickets for Verizon field techs, and enterprise clients with networking trouble • Handoff issues to other Verizon third party organizations as required by Verizon processes • Support solutions related to large LAN’s such as Cisco… Show more • Handled technical support for Verizon small business and Enterprise customers • Test physical and data link layers in an effort to isolate network • Change public Permanent Virtual Circuit (PVC) when network congestion issues exist • Create dispatch tickets for Verizon field techs, and enterprise clients with networking trouble • Handoff issues to other Verizon third party organizations as required by Verizon processes • Support solutions related to large LAN’s such as Cisco routers, VPN’s POS systems, etc. • Handle tech-to-tech calls and various helpdesks for DSL support • Screening/monitoring escalation tickets • Provide mentoring support for L2 Agents when necessary Show less



Office Max

• Part-time associate

  • Mar 2009 - Apr 2012

  Receive shipments from distribution center Restock items to assigned shelves Ship D&D and RTV’s to proper vendors via UPS/FedEx Provide printing services to customers Provide excellent customer service Performed minor PC repair



Home Depot TDC

• Inventory Specialist

  • Aug 2007 - Nov 2008

  Transferred and shipped updated items to individual stores Monitored and checked inventory using Maximo application (IBM) Shipped out product using UPS World Ship Facility Maintenance



BrandsMart USA

• Retail
• 500 - 600 Employee

• Warehouse Supervisor

  • Aug 2004 - Jul 2007

  Supervised 10-20 employees Managed small goods warehouse Transferred and shipped items between stores Monitored and maintained inventory for approximately 500 Items daily Trained new employees Operated forklift: Certified in using forklift machinery (Yale electric rider &Narrow Aisle) Facility Maintenance