Keenan Hickman

Tour Guide at City Brew Tours
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Contact Information
us****@****om
(386) 825-5501
Location
Baltimore, Maryland, United States, US
Languages
  • English -
  • Spanish -
  • Indonesian -
Skills

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Karen Blanchard

Keenan has studied four languages, English, Spanish, Indonesian and Hangul (Korean), and he also has a passion for educating, both children and adults.

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Credentials

  • Change Management Foundations
    LinkedIn
    Apr, 2023
    - Oct, 2024
  • HR Recruiting Communication Strategies to Attract and Retain Top Talent
    LinkedIn
    Feb, 2023
    - Oct, 2024
  • Inclusive Leadership
    LinkedIn
    Feb, 2023
    - Oct, 2024
  • Strategic Human Resources
    LinkedIn
    Jan, 2023
    - Oct, 2024
  • TESOL/TEFL Certificate
    TEFL Express
    Oct, 2013
    - Oct, 2024
  • Certified ScrumMaster® (CSM®)
    Scrum Alliance
    Jul, 2023
    - Oct, 2024
  • Certified Beer Server
    Cicerone® Certification Program

Experience

  • City Brew Tours
    • United States
    • Travel Arrangements
    • 1 - 100 Employee
    • Tour Guide
      • Jul 2021 - Present

      • Enthusiastically lead all-inclusive, educational brewery tours • Safely and comfortably navigate city roads in a 15-passenger vehicle • Entertain guests with local fun facts and beer history • Efficiently manage time in the interests of all guests and breweries • Enthusiastically lead all-inclusive, educational brewery tours • Safely and comfortably navigate city roads in a 15-passenger vehicle • Entertain guests with local fun facts and beer history • Efficiently manage time in the interests of all guests and breweries

  • The Aequo Fund
    • Project Analyst
      • Jun 2022 - Dec 2022

      • Reported project cost analyses to enhance workflow and increase profits • Facilitated engagement opportunities between developers and stakeholders • Researched trends and assisted with writing grant proposals for non-profit funding • Advocated for ways to streamline ongoing projects, prioritizing shorter turnaround times and consistent development quality • Reported project cost analyses to enhance workflow and increase profits • Facilitated engagement opportunities between developers and stakeholders • Researched trends and assisted with writing grant proposals for non-profit funding • Advocated for ways to streamline ongoing projects, prioritizing shorter turnaround times and consistent development quality

  • University of Maryland Baltimore County
    • United States
    • Higher Education
    • 700 & Above Employee
    • Shriver Peaceworker Fellow
      • Jul 2020 - Jun 2022

      A rigorous two-year social change leadership program for Returned Peace Corps Volunteers integrating three key components: full-time graduate study, part-time service placement with a community partner organization, and year round ethical reflection via seminars, retreats, and service events. Service Placement: Walden Circle Community Center, Lead Coordinator • Scheduled programming around imaginative and COVID-19 compliant activities for youth • Planned and executed seasonal community engagement events • Supervised staff, hired/trained undergrads in youth engagement and facilitation techniques • Solicited donations and allocated budget in grant funding for community center operations • Built a free lending library to support youth literacy and neighborhood engagement Show less

  • U.S. Department of Homeland Security
    • Government Administration
    • 700 & Above Employee
    • Immigration Services Officer
      • Nov 2017 - Jun 2021

      • Processed and adjudicated immigration applications and petitions • Interviewed over 2500 applicants and petitioners to assess eligibility for residency or naturalization • Responded to inquiries at USCIS information rooms and community outreach events • Researched and interpreted immigration laws and regulations; applied knowledge to complex cases • Processed and adjudicated immigration applications and petitions • Interviewed over 2500 applicants and petitioners to assess eligibility for residency or naturalization • Responded to inquiries at USCIS information rooms and community outreach events • Researched and interpreted immigration laws and regulations; applied knowledge to complex cases

  • Peace Corps
    • United States
    • International Affairs
    • 700 & Above Employee
    • English Instructor
      • Mar 2015 - Jun 2017

      • Co-taught with a local counterpart to large classes of middle school students • Created lesson plans, developed appealing educational material with limited resources • Introduced participatory learning tactics, guided students to think critically • Conducted needs assessments to determine how to best support local community • Joined w/ peers to lead student camps and teacher training workshops for 10-70+ people • Co-taught with a local counterpart to large classes of middle school students • Created lesson plans, developed appealing educational material with limited resources • Introduced participatory learning tactics, guided students to think critically • Conducted needs assessments to determine how to best support local community • Joined w/ peers to lead student camps and teacher training workshops for 10-70+ people

  • The North Face
    • Retail
    • 1 - 100 Employee
    • Sales Associate
      • Nov 2014 - Mar 2015

      • Provided in-depth knowledge of the brand, store programs, and products for sale • Assisted w/ maintenance of inventory via proper storage, restocked floor product • Asked about consumer needs and directed customers to a well thought out solution • Enhanced sales and effectively handled transactions • Provided in-depth knowledge of the brand, store programs, and products for sale • Assisted w/ maintenance of inventory via proper storage, restocked floor product • Asked about consumer needs and directed customers to a well thought out solution • Enhanced sales and effectively handled transactions

  • Wegmans Food Markets
    • United States
    • Retail
    • 700 & Above Employee
    • Customer Service
      • May 2008 - Feb 2015

      • Offered assistance to multiple store departments to ensure incredible customer service • Resolved issues in a polite and coherent manner • Provided in-depth knowledge of the brand, store programs, and products for sale • Offered assistance to multiple store departments to ensure incredible customer service • Resolved issues in a polite and coherent manner • Provided in-depth knowledge of the brand, store programs, and products for sale

  • Randolph College
    • United States
    • Higher Education
    • 200 - 300 Employee
    • Editor in Chief of College Newspaper
      • Oct 2011 - May 2014

      • Published a wide variety of pieces that appealed to students, faculty, and staff • Proofread and edited articles prior to publication, checking for typos and overall readability• Initiated social media presence, posted monthly issues online and engaged w/ readers • Conducted staff meetings; delegated work, discussed story ideas, established deadlines• Used InDesign to structure the design layout

    • Human Resources Student Assistant
      • Aug 2010 - May 2014

      • Handled confidential info appropriately while completing various administrative tasks • Answered phone calls and left clear notes for the Director of Human Resources • Interacted regularly with employees and students, advising when necessary

    • Writing Lab Tutor
      • Aug 2012 - Dec 2012

      • Aided peers with academic papers e.g. editing, structuring, grammar, and syntax • Devised simple strategies for learning writing fundamentals • Extended additional assistance to international students as needed

Education

  • University of Maryland Baltimore County
    Master's degree, Community Leadership
    2020 - 2022
  • Randolph College
    Bachelor's Degree, English Literature
    2010 - 2014

Community

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