Experience

ClearChecks

• Human Resources Services
• 1 - 100 Employee

• Customer Support Specialist

  • Dec 2021 - Present

  Providing first class customer experiences to clients daily. Working hard to ensure Clear checks becomes a champion in the industry. Providing first class customer experiences to clients daily. Working hard to ensure Clear checks becomes a champion in the industry.



First Advantage

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Billing Specialist

  • Jun 2018 - Dec 2021

• Client Services

  • Feb 2017 - Jun 2018



The Home Depot

• United States
• Retail
• 700 & Above Employee

• Customer Service Team Lead

  • Jan 2015 - Feb 2017

  Supports the building and developing of an effective and high performance team.Identify and analyze escalated problems and provides guidance to direct reports for resolution. Serves as point of escalation for transactions requiring advance expertise or discernment in order to resolve complex customer issues and ensure timely follow up and customer satisfaction.Maintains daily and weekly statistics for individual direct reports and completes team reports as requiredTeam consistently ranks in Top 5 teams month to monthDeveloped multiple associates to the point of promotion Show less

• Customer Service Representative

  • Apr 2013 - Jan 2015

  Assisted customer with placing orders as well as maintaining them Assisted with floor support answering questions, coaching and developing newer associates as well as those with tenureAwarded in TOP 20 associates consistently for past yearAwarded at Night of the StarsDesignated as team captain to take on role of assisting leadership when possible



Bank of America

• United States
• Banking
• 700 & Above Employee

• Sr.Fraud Analyst/ Team Lead

  • Apr 2010 - Feb 2013

  Enhanced customer service and assisted in streamlining operations by collaborating with other staff and management to identify areas for improvement and implemented positive process changes.Collaborated with all levels of management to prepare and present detailed performance reports.Continuously reviewed current fraud trends to stay abreast on mitigating techniques

• Fraud Analyst

  • Mar 2009 - Apr 2010

  Acknowledged by management as a dependable team player for mitigating fraud and loan loss, servicing accounts, and resolving customer issues in a fast and efficient manner.Reverse potential fraud victims by leveraging exceptional interpersonal skills, building rapport with difficult customers, as well as researching and developing innovative solutions to resolve issues and detect fraud.

• Customer Marketing Operations Associate I-IV

  • Nov 2007 - Mar 2009

  Generated customer loyalty and repeat business through product knowledge, cross-selling and a strong focus on customer satisfaction.Optimized sales opportunities by advising customers on options to increase value of their portfolios.