Experience

Noom Inc.

• United States
• Wellness and Fitness Services
• 100 - 200 Employee

• Senior Service Specialist

  • Oct 2021 - Present

  Level 2 Specialities in Noom Mood, Noom Med, and the Diabetes Prevention Program. • Utilize Zendesk, Braintree, Stripe, Braze, Workday, Jira, and other platforms to promptly respond to customer inquiries and effectively resolve technical issues. • Foster collaboration with cross-functional teams to ensure the timely resolution of support tickets and inquiries. • Deliver exceptional support for SaaS products in both B2B and B2C environments, as well as for the Telehealth platform. • Maintain high customer satisfaction standards, consistently striving to meet or exceed targets. • Identify issues, analyze information, and proactively provide solutions to problems. Show less



b8ta

• United States
• Retail
• 1 - 100 Employee

• b8ta tester

  • Mar 2019 - Oct 2021

  Retail associate, startups, software-powered retailer. b8ta testers received a masterclass in hundreds of different products ranging from programmed tech, health, audio/visual, but they also honed their presentation skills to deliver a demo to represent small start-up businesses that otherwise would not have an in-person store experience. Retail associate, startups, software-powered retailer. b8ta testers received a masterclass in hundreds of different products ranging from programmed tech, health, audio/visual, but they also honed their presentation skills to deliver a demo to represent small start-up businesses that otherwise would not have an in-person store experience.


MetroPCS
• United States
• Telecommunications
• 1 - 100 Employee
• Salesperson

  • 2018 - 2019

JCPenney
• United States
• Retail
• 700 & Above Employee
• Seasonal Sales Associate

  • 2016 - 2017