Experience

IT Creations

• IT Services and IT Consulting
• 1 - 100 Employee

• Administration & Order Processing

  • May 2022 - Present

  ~ Manage all incoming calls including customer FAQ's, new customers, vendor support, tech support and returns. ~ Liaise daily between customers and sales representatives for customer configured high-end servers, professional workstations, and components. ~ Interdepartmental collaboration concerning sales orders, proposals, pro-forma and local drop off deliveries, in both local and international time zones. ~ In-person service and customer care; supporting all vendor interactions, local pick-ups and general questions regarding products and services. ~ Manage the receiving, processing, and updating of all listed orders in eBay through QuickBooks ~ Maintain high levels of confidentiality and discreet handling of sensitive client information. ~ Utilize multiple platforms of e-commerce including Amazon, eBay and IT Creations' site. Show less



Turner Techtronics, Inc.

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Service Center Representative

  • Oct 2021 - May 2022

  ~ Independently managed the front diagnostics bar by providing a customer facing experience whilst exceeding company standards of service, including but not limited to welcoming customers to the office, answering phone calls and responding to emails regarding services. ~ Provided rapid triage and diagnostic services at main headquarters and onsite at client locations. ~ Daily 1:1 correspondence with clients via email and telephone. ~ Assisted with managing the UCLA and USC contracts under Turner Techtronic's. Managed scheduling of onsite support, including coordination of hardware pick-ups and drop-offs. ~ Constant mentoring of peers on new policies, repairs, and procedures. Show less



Starbucks

• United States
• Retail
• 700 & Above Employee

• Barista

  • Oct 2012 - Aug 2020

  ~ Lead with decorum in a fast past work environment whilst providing standards of excellence. ~ De-escalate high tensions situations of upset customer to ensure swift conflict resolution and ensure loyal patronage from customer base. ~ Contributed to the working atmosphere with open dialogue and coaching with management and fellow colleagues. ~ Lead with decorum in a fast past work environment whilst providing standards of excellence. ~ De-escalate high tensions situations of upset customer to ensure swift conflict resolution and ensure loyal patronage from customer base. ~ Contributed to the working atmosphere with open dialogue and coaching with management and fellow colleagues.