Experience

Progress Vehicle Management Ltd

• United Kingdom
• 1 - 100 Employee

• Claims Handler

  • Feb 2022 - Present



Marden village club

• Marden, England, United Kingdom

• Bar Host

  • Apr 2019 - Present

  - Advocate for proving great customer service and adapting approach to different customer needs to encourage recurring business and guest satisfaction. - Membership card allocation lead - responsible for ensuring memberships card are allocated accordingly and kept up to date in line with customer membership. - Enforced COVID guidelines among customers and staff. Ensuring procedures and polices were put into place and upheld alongside government guidelines. - Enforcing close down at the end of shift, cashing up, setting premises alarms. Show less



Alter image uk

• Marden, England, United Kingdom

• Personal Assistant

  • Jan 2021 - Feb 2022

  Construction Company A fast-paced role requiring me to constantly be managing multiple tasks at one time, ensuring timescales and KPI’s are met for projects to avoid any delays in production. Daily use of Accounting System Xero to ensure all invoice and bills are inputted into the system correctly and paid on time. Inbox and telephone management. Handling all customer service enquiries and ensuring these are all managed and actioned within a timely manor. Construction Company A fast-paced role requiring me to constantly be managing multiple tasks at one time, ensuring timescales and KPI’s are met for projects to avoid any delays in production. Daily use of Accounting System Xero to ensure all invoice and bills are inputted into the system correctly and paid on time. Inbox and telephone management. Handling all customer service enquiries and ensuring these are all managed and actioned within a timely manor.



Marden sports club

• Marden, England, United Kingdom

• Clubhouse supervisor

  • Nov 2019 - May 2021

  Customer focused role ensuring a high level of service is provided throughout. Overseeing the whole team within the clubhouse. Handling any complaints/challenges which were faced daily and the team could not resolve. Highlight any training areas for the team in which were weak and ensuring the correct training was implemented to rectify this. Cross referencing stock take with the sales to highlight any discrepancies Customer focused role ensuring a high level of service is provided throughout. Overseeing the whole team within the clubhouse. Handling any complaints/challenges which were faced daily and the team could not resolve. Highlight any training areas for the team in which were weak and ensuring the correct training was implemented to rectify this. Cross referencing stock take with the sales to highlight any discrepancies