Enterprise Technologies Technician

• Jan 2019 - Present

Enterprise Technologies Technician

• Jan 2019 - Jan 2019

Solution Center Coorinator

• Jan 2017 - Jan 2019

Behavior Therapist

• Jul 2016 - Dec 2016

Customer Service Coordinator

• Jul 2011 - Jul 2016

Responsibilities: Providing outstanding customer support to staff, students and faculty Troubleshooting and diagnosing technical issues campus wide Organizing meetings for multiple parties Designs, assembles, and delivers computer-training to the entire college Sets own project and work request priorities Updating and collecting materials for Cyber Security Awareness Campaign Closely manages, and monitors success of IT student employees Hiring student employees… Show more Responsibilities: Providing outstanding customer support to staff, students and faculty Troubleshooting and diagnosing technical issues campus wide Organizing meetings for multiple parties Designs, assembles, and delivers computer-training to the entire college Sets own project and work request priorities Updating and collecting materials for Cyber Security Awareness Campaign Closely manages, and monitors success of IT student employees Hiring student employees, training, planning, assigning, scheduling and directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems Develops and conducts student employee meetings Develops standards, policies, and support procedures in accordance with the organization and applicable laws Evaluates student success and challenges Frequently constructs continuous improvement methods and reward/incentive programs Builds an annual student employee budget and monitors its status throughout the fiscal year Creates documentation, support and web-based materials for the explanation of IT services Grading of student employees assessments, quizzes, and certifications Organizing teams for cleaning duties Editing and updating Wiki database for student employees Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Ability to effectively present information orally.

Information Technology Temporary Staff

• Feb 2011 - Jul 2011

Information Technology Student Computer Consultant

• Aug 2009 - Feb 2011

Food Service

• Jul 2009 - Jun 2010

Server

• Oct 2006 - Jun 2009

On Call Patient Sitter

• Jun 2007 - Sep 2007

Worked primarily in the Geriatric Behavior Health Unit and provided one on one support for patients. Worked primarily in the Geriatric Behavior Health Unit and provided one on one support for patients.