Experience

Digital Cloud

• South Africa
• Advertising Services
• 1 - 100 Employee

• Director

  • Feb 2016 - Present



Ocular Technologies

• South Africa
• IT Services and IT Consulting
• 1 - 100 Employee

• Business Application Consultant

  • May 2015 - Feb 2016

  Pre-Sales, Sales and Post-Sales activities as it relatesto: Customer Engagement suite of products and Social Media including consultative services, UAT, Quality Control, documentation, business requirements and change management. Pre-Sales, Sales and Post-Sales activities as it relatesto: Customer Engagement suite of products and Social Media including consultative services, UAT, Quality Control, documentation, business requirements and change management.



Telesure Investment Holdings (TIH)

• South Africa
• Insurance
• 700 & Above Employee

• Customer Experience Manager

  • Jan 2011 - May 2015

  Gathers intelligence related to the wants and needs of current and targeted customers; helps to design and integrate systems and processes to support that objective.Provides support and counsel to business functions who are incorporating customer experience strategies into CRM business processes.Educates internal staff on customer experience concepts, value proposition, and processes.Serves as customer advocate with senior management; ensures that customer research findings are understood, tracked and acted upon. .. purchase to view all