Technical Support Specialist

• Feb 2022 - Present

System Analyst

• Oct 2015 - Feb 2022

Responsible for the provision of day to day operational support to users of HCAPrimarycare IT Systems either in house or SAASResponsible for setting up new servers that comply with corporate securitystandardTo support on the integration of Roodlane and HCA procedures and PoliciesTo manage and record backup of system and serversResponsible for processing and issue of new employee system accounts andremoving leavers, and producing monthly checksTo ensure all server and pc’s are up to date and maintained with all patches,virus signature and encryptedTo maintain any PC’s that run Medical equipmentGeneral user support and advise

1st/2nd Line Support

• Sep 2012 - Oct 2015

Monitoring and maintaining the computer systems and networks within the organisationIssues or changes such as forgotten passwords, viruses or email issues, i'll be the first person employees will come to.Installing and configuring computer systems, diagnosing hardware/software faults and solving technical problems, either over the phone or face to face.Dialler management which involves planning and implementing outbound strategies. Working alongside Team Leaders in a call centre and Dialler provider (Easycallnow) to provide maximum productivity.Other tasks Include:Working with customers/employees to identify computer problems and advising on the solutionCreating New Logins for new employeesCreating help document for the agents so they can fix the problems themselvesTesting and fixing faulty equipment

Travelling

• Apr 2012 - Aug 2012

IT Support Technician

• Aug 2011 - Mar 2012

Assists in daily property I.T. Department operations such as taking helpdesk requests and following up on the timely completion of tasks.Create and maintaining Helpdesk reportsProvided excellent guest service.Creating Reports for HR using Crystal Reports and Microsoft SQL Assists in daily property I.T. Department operations such as taking helpdesk requests and following up on the timely completion of tasks.Create and maintaining Helpdesk reportsProvided excellent guest service.Creating Reports for HR using Crystal Reports and Microsoft SQL

IT and Telecoms Support

• Jul 2009 - Aug 2011

Working as part the IT team making sure the computer network and phone system is up to standard.Researching new technologies for the benefit of the company such as low cost calling.Using my knowledge of IT to help build the computer and phone network but also learned a lot of new things along the way.Overseeing the PBX (Private Branch Exchange) systemOffering IT and Phone support to the call centre.Making sure the network is secure from any outside intrusion.

Postman

• Jun 2002 - Dec 2009

An early riser (early starts are likely)Able to work to tight deadlinesSorting items by hand into compartments on a sorting frame,Overseeing the automatic sorting process, ensuring that the machinery is in full working order,Bagging and labelling mail for its destination,Moving mail around the office between conveyor belts, loading docks and trolleys,Loading and unloading wheeled containers from vehicles to the dispatch areas. An early riser (early starts are likely)Able to work to tight deadlinesSorting items by hand into compartments on a sorting frame,Overseeing the automatic sorting process, ensuring that the machinery is in full working order,Bagging and labelling mail for its destination,Moving mail around the office between conveyor belts, loading docks and trolleys,Loading and unloading wheeled containers from vehicles to the dispatch areas.

Collections Agent

• Apr 2002 - Jun 2002

Working as part of a busy collections team for contracts such as Lloyds TSB and Goldfish Bank.Outbound calls to accounts which are delinquent, over limit or payments that are late.To ensure any payments are made promptly. To ascertain when payments will be made, amounts to be made, and method to which the account will be using.Maintaining a kept promise rate of 65% plus. Accuracy achieved in personal quality checks.Computer literate to include – In-house systems Fics, Equasion, Access, Aspect and Novell 4.1.

IT Support Technician

• Aug 1999 - Apr 2002

Helping with the running day to day operations of Information Systems used on site, on all technical aspects: infrastructure, networks, telephony, servers, backup & security, computers, software solutions and users support.Receiving and recording requests for assistance from users of the computer systems, networks and related hardware and to service such requests either directly or in consultation with other members of the IT department.To support the use of PC applications and operating systems.