Experience

Alpha Source Group

• United States
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Area Service Manager - Mid-Atlantic

  • Jun 2022 - Present

  - Oversee and manage the field service team within the multi-state Mid-Atlantic service region. Primarily working on DEXA bone density scanners - Insure service region is meeting service metrics set by leadership team. - Oversee and manage the field service team within the multi-state Mid-Atlantic service region. Primarily working on DEXA bone density scanners - Insure service region is meeting service metrics set by leadership team.



FUJIFILM Healthcare Americas Corporation

• United States
• Medical Device
• 700 & Above Employee

• Service Area Manager

  • Jul 2021 - Jun 2022



Hitachi Healthcare America

• Twinsburg, OH

• Service Area Manager

  • Jan 2018 - Jul 2021

  -Ultimately accountable for the quality of service provided, customer satisfaction, and efficient use of resources within assigned service area of Texas and surrounding states. -Manages the field engineers located in the service area, typically 12 to 20 engineers -Schedules the work of assigned service personnel -Ensures all scheduled maintenance work in the service area is completed to the satisfaction of customers in compliance with all Hitachi Healthcare Americas (HHA) procedures within required time frames -Addresses all unscheduled maintenance calls for the service area, assigns appropriate personnel within the area to respond, documents associated activities in real-time and follows-up with customers to ensure their satisfaction before closing case -Responsible for maximizing field service productivity within the service area -Manages overtime, parts usage, shipping expenses, and travel and living expenses without negatively impacting customer satisfaction -Provides input on performance reviews of assigned personnel and carries out those performance reviews -Responsible for the maintenance, tracking, and inventory of assigned tools and test equipment in the service area -Schedules and tracks MRI and CT installations. -Reviews, approves and processes time cards, expense reports and billable field service reports for service area Show less



Enterprise

• United States
• Travel Arrangements
• 700 & Above Employee

• Management Trainee

  • May 2017 - Jan 2018

  -Helped increase branch’s customer service rating score to above corporate average -Employed techniques to work customers through sales cycle resulting in branch growth and consistently finishing top 30% of Management Trainees/Assistants in all of Northern Ohio. -Implemented problem solving and conflict management techniques -Marketed and built lasting relationships with local accounts within the Fairlawn area. -Multi-tasked and managed branch’s day to day schedule while constantly being in front of customers. -Managed and organized a fleet of vehicles in the most efficient and cost-effective way. -Provided the highest degree of customer service to customers while selling protection products, up-selling, and gaining repeat business. -Performed proper underwriting process to qualify customers for specific vehicles to mitigate risk and loss on vehicles. -Effectively communicate, influence, and interact with all types of customers, vendors, and co-workers. Show less



Brookside Country Club

• Spectator Sports
• 1 - 100 Employee

• Valet

  • Nov 2015 - Jun 2017



Wooster Community Hospital

• Wooster, OH

• Marketing Intern

  • Jun 2015 - Jul 2015

  • Created and maintained social media accounts for hospital. • Interviewed new medical staff and introduced them to the community by writing published articles. • Wrote articles answering common health-related questions that were published in quarterly newsletters and daily newspapers. • Helped plan a fundraising campaign to fund a new addition to the hospital. • Created and maintained social media accounts for hospital. • Interviewed new medical staff and introduced them to the community by writing published articles. • Wrote articles answering common health-related questions that were published in quarterly newsletters and daily newspapers. • Helped plan a fundraising campaign to fund a new addition to the hospital.



Halligan & Lang Co., LLC

• Ashland, OH

• Administrative Assistant

  • Nov 2012 - Aug 2013

  • Prepared court documents and filed them in their respective courts; served them on opposing counsel; issued subpoenas; prepared client notification letters • Greeted clients; answered phone calls on multiple phone lines from clients, courts and opposing counsel • Handled client intake process; Processed incoming mail for two lawyers • Researched various databases and prepared reports • Prepared court documents and filed them in their respective courts; served them on opposing counsel; issued subpoenas; prepared client notification letters • Greeted clients; answered phone calls on multiple phone lines from clients, courts and opposing counsel • Handled client intake process; Processed incoming mail for two lawyers • Researched various databases and prepared reports