Experience

Strategy Analytics is now TechInsights

• United States
• Market Research
• 1 - 100 Employee

• Jr. System Admin

  • Sep 2019 - Present

  • O365/Azure Admin Management • MS Teams Phone Management • Webex Admin Management • Active Directory Management • Cisco Phone System Troubleshooting • Networking • Confluence • Supporting Internal and External Users • Jira • Setup of New Employee Laptops/Desktops with Intune MDM • Manage Phone/Computer Inventory for US based users • O365/Azure Admin Management • MS Teams Phone Management • Webex Admin Management • Active Directory Management • Cisco Phone System Troubleshooting • Networking • Confluence • Supporting Internal and External Users • Jira • Setup of New Employee Laptops/Desktops with Intune MDM • Manage Phone/Computer Inventory for US based users



PaxeraHealth

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Technical Support Engineer

  • Mar 2019 - Sep 2019

  -Provided Technical Support for Customers and IT related issues and PACS related issues. -Communicated with clients and maintained great relationships. -Actively using Salesforce for ticketing and reporting. -Troubleshooting any office related IT issues. -Disabling Firewall, opening ports, and installing Antivirus -Setting Static IPs for Customers -Troubleshooting sending/receiving from PACs issues -Administration and maintenance of all servers, firewalls, V.P.N., printers and computer related peripherals. -Troubleshooting PaxeraHealth healthcare software with any server/modality issue's that come available. -Basic SQL Scripting for selecting and deleting patients from databases. -Active Directory- Adding, Removing, and Creating Users Show less



PCLiquidations

• United States
• Information Technology & Services
• 1 - 100 Employee

• Senior Specialist

  • Nov 2018 - Mar 2019

  -Supervisor to 6 Team Members -Approve hours and pay for all Team Members -Reporting on Ticket performance each day -Creating Metric Reports on all Tickets using custom made database system -Imaged Computers with Windows OS or MAC OS 15-25 per day, taking time to install drivers and wipe hard drives (Windows Server) -Troubleshoot and repair product with in the Computer Department. -Deal with DHCP allocating IP addresses for static and dynamic ISPs. -Dealt with assigning DNS codes for different host computers within the scope. -Assign manager in achieving production goals for company -Expertise in Software and Hardware installations on PC Computers -Repairing computers and refurbishing equipment for resale Voice Over Internet Protocol (VOIP) -TCP/IP 5 Month Contract Show less



Delaware North

• United States
• Hospitality
• 700 & Above Employee

• IT Admin

  • Aug 2018 - Dec 2018

  -Resolved incoming Tickets that needed to be resolved during events -Basic hardware troubleshooting -Installation of POS Systems throughout the Stadium -Android/Clover Support -Resolved incoming Tickets that needed to be resolved during events -Basic hardware troubleshooting -Installation of POS Systems throughout the Stadium -Android/Clover Support



MWR

• Government Administration
• 700 & Above Employee

• Computer Assistant

  • Feb 2018 - Nov 2018

  Provided computer guidance to the Team as needed; Prepared Excel reports of ticket sales and customer traffic using data extracted from a SQL database; Created pivot tables and charts for use in presentations by management. Maintained inventory balances in database for use in the office as well as reordering stock; Managed network installs and updates for peripherals (printers, fax, etc..).

• Technical Assistant

  • Sep 2017 - Feb 2018

  Prepared various reports using data queried and exported from a SQL database to prepare reports in Excel for reporting on recreation sales, beverage sales and customer traffic; Maintained inventory balances in database for use in the office as well as reordering stock; Installed and updated new equipment during upgrade including printers, fax, etc.



Security Management

• Columbia, South Carolina

• Security Guard

  • Oct 2016 - Aug 2017

  Interfacing with customers on a regular basis; ensured the safety of the public; handled unforeseen problems/issues as they arose including crowd control. Interfacing with customers on a regular basis; ensured the safety of the public; handled unforeseen problems/issues as they arose including crowd control.



Publix Super Markets

• United States
• Retail
• 700 & Above Employee

• Customer Service

  • Oct 2013 - Jun 2015

  Interfacing with customers on a regular basis; organizing workplace; cashier duties. Interfacing with customers on a regular basis; organizing workplace; cashier duties.