Keaton Malcom
Logistics Coordinator at NT Logistics- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
English -
Topline Score
Bio
Credentials
-
Certified Transportation Broker (CTB)
Transportation Intermediaries AssociationMay, 2019- Nov, 2024
Experience
-
NT Logistics
-
United States
-
Transportation, Logistics, Supply Chain and Storage
-
1 - 100 Employee
-
Logistics Coordinator
-
Nov 2017 - Present
• Managed annual freight budget of $10,000,000+ on the biggest dedicated account for NT. Maintained 15-20% profit margins weekly• Worked with vendors to schedule more than 20 daily pickups and 100 weekly deliveries, ranging from refrigerated to dry van loads• Liaised between warehouse personnel and customer to facilitate account and operational needs• Maintained damaged goods records, backorder logs, and any applicable regulatory reporting• Handled high-volume paperwork and collaborated with Accounting department to resolve invoicing and shipping problems• Coordinated dispatching of 7 dedicated drivers to accomplish daily delivery requirements and meet mandatory miles each week• Built continuous improvement culture that attracted and retained high-performing employees while reducing costs• Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices, and shipments• Reviewed established business practices and improved processes to increase efficiencies and reduce expense without compromising customer service levels• Determined performance against metrics for cost per miles, empty miles and levels of service
-
-
-
Ryder Supply Chain Solutions
-
United States
-
Transportation, Logistics, Supply Chain and Storage
-
700 & Above Employee
-
Shipment Management Coordinator
-
Feb 2017 - Nov 2017
• Continuously contact carriers in order to cover, recover, and track TL and LTL shipments• Monitored Account email inbox resolving carrier and customer issues, disputes, and claims• Worked to secure coverage with AK Steel team covering approximately 500 loads/day, ranging from Flatbed to Dry Van coverage• Built expedited custom LTL and TL shipments, scheduled appointments, and tracked loads effectively• Managed dedicated fleet and contracted carriers/brokers continuously to strengthen carrier base and find most competitive rates
-
-
-
Walmart Distribution Center
-
United States
-
Transportation, Logistics, Supply Chain and Storage
-
700 & Above Employee
-
Warehouse Picker
-
Nov 2016 - Feb 2017
• Non-Conveyable Order filler - loaded and wrapped pallets with product ranging from furniture to pet food• Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies• Moved and lifted heavy loads of merchandise using an electric powered pallet jack• Recorded information, shortages and discrepancies to keep records current and accurate• Kept warehouse clean and organized to maximize team efficiency and productivity• Removed all debris and packaging from boxes and separated for recycling or disposal• Maintained daily and weekly productivity goals
-
-
-
-
Logistics Coordinator Internship
-
May 2016 - Sep 2016
• Generated all documentation and information required for customer shipments• Expedited resolutions of shipping errors and packaging mistakes• Planned and supervised shipments from production to end-user and scheduled daily and weekly routes• Handled day-to-day shipping and receiving overseeing more than 35 packages per day• Led value-added customer service team that consistently over-delivered on customer expectations• Coordinated dispatching of 10 drivers to accomplish weekly delivery requirements
-
-
-
Harbor Freight Tools
-
United States
-
Retail
-
700 & Above Employee
-
Sales Associate
-
Apr 2014 - Nov 2014
Customer Service, Sales, Warehouse Management
-
-
Education
-
2014 - 2017
University of North Texas
Logistics and Supply Chain Management, Logistics and Supply Chain Management
Community
