Experience

Cleaveland/Price Inc.

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• IT Support Specialist

  • Jan 2023 - Present

  • Guided users through step-by-step solutions following pre-determined scripts and technicaltroubleshooting procedures. • Diagnosed and resolved technical hardware and software issues. • Accommodated wide-ranging customer experience levels by adjusting technical support strategies. • Administered servers, desktop computers and printers. • Identified and resolved issues using software and hardware. • Guided users through step-by-step solutions following pre-determined scripts and technicaltroubleshooting procedures. • Diagnosed and resolved technical hardware and software issues. • Accommodated wide-ranging customer experience levels by adjusting technical support strategies. • Administered servers, desktop computers and printers. • Identified and resolved issues using software and hardware.



Antonelli Event Center

• Irwin, Pennsylvania, United States

• Server/Bartender

  • Mar 2021 - May 2023

  • Memorized menu additions, changes, and limited offerings and answered questions regarding dietaryrestrictions and nutrition information. • Adhered to all safety, sanitization, and food handling guidelines and regulations. • Offered information on new menu items, seasonal and daily specials, and pairings. • Communicated professionally with customers, colleagues and supervisors. • Memorized menu additions, changes, and limited offerings and answered questions regarding dietaryrestrictions and nutrition information. • Adhered to all safety, sanitization, and food handling guidelines and regulations. • Offered information on new menu items, seasonal and daily specials, and pairings. • Communicated professionally with customers, colleagues and supervisors.



ATI

• United States
• Aviation and Aerospace Component Manufacturing
• 700 & Above Employee

• Cybersecurity Intern

  • Jun 2022 - Jan 2023

  • Participate as a team member to develop, analyze, and implement cybersecurity technical layers of defense • Participate in incident response efforts enterprise wide • Participate in cybersecurity assessments; analyze assessment data to identify risk areas and propose mitigation alternatives • Work with cybersecurity team and asset owners to develop mitigation and oversight plans that address cybersecurity risk • Continuously develop, improve, and support cybersecurity situational awareness across the organization • Engage in professional development activities Show less



Olive Garden

• United States
• Restaurants
• 700 & Above Employee

• Server

  • Feb 2018 - Jan 2022

  • Entered orders into computer system to coordinate with kitchen staff. • Listened to guest needs and responded promptly for personalized service. • Followed safety, sanitization and food handling guidelines. • Trained new servers in company policies, guest service standards and best practices. • Entered orders into computer system to coordinate with kitchen staff. • Listened to guest needs and responded promptly for personalized service. • Followed safety, sanitization and food handling guidelines. • Trained new servers in company policies, guest service standards and best practices.